Scheduled Database Maintenance
Oct 9, 2026 at 3:00am UTC

All services are online

Last updated on Sep 24, 2026 at 3:11pm UTC

[US] Voice Channel
100% uptime
30 days ago
Today
[US] Chat, Email, and SMS Channels
100% uptime
30 days ago
Today
[US] Decagon Admin Portal
99.982% uptime
30 days ago
Today
[EU] Voice Channel
100% uptime
30 days ago
Today
[EU] Chat, Email, and SMS Channels
100% uptime
30 days ago
Today
[EU] Decagon Admin Portal
99.982% uptime
30 days ago
Today

Previous incidents

Sep 23, 2026

Investigating High Latency with Voice Agent Responses

Resolved

Resolved Sep 24, 2026 at 12:53am UTC

The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding!

Impact window: ~7:56 PM – ~8:38 PM ET

1 previous update
Sep 18, 2026

Investigating Issue with Admin Portal

Resolved

Resolved Sep 18, 2026 at 11:02pm UTC

This incident has been resolved. All systems are operating normally and we are continuing to closely monitor

3 previous updates
Previous updates