This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.

A fix has been deployed and error rates have returned to normal. We are continuing to monitor systems closely to confirm full recovery.

We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available.