Previous incidents

All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request.

As of 9:32, this has been resolved.

This incident has now been resolved and all services are performing as expected

On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point.

The issue has been mitigated.

All channels have fully recovered and system performance is back to normal. Our team will be completing a root cause analysis and will share findings as we get them.

The issue affecting our voice services has now been fully resolved. All systems are operating normally.

Cloudflare has marked the incident as resolved. All systems are back online and operating normally.

The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent.

The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue

All systems are now back online and operating normally.

The root cause of the issue was identified and mitigated.