All services are online

Last updated on Aug 15, 2026 at 4:34am UTC

[US] Voice Channel
99.960% uptime
30 days ago
Today
[US] Chat, Email, and SMS Channels
99.928% uptime
30 days ago
Today
[US] Decagon Admin Portal
100% uptime
30 days ago
Today
[EU] Voice Channel
100% uptime
30 days ago
Today
[EU] Chat, Email, and SMS Channels
100% uptime
30 days ago
Today
[EU] Decagon Admin Portal
100% uptime
30 days ago
Today

Previous incidents

Aug 10, 2026

Investigating Issue with Certain Voice Conversations - Resolved

Resolved

Resolved Aug 11, 2026 at 1:38am UTC

The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal.

Impact Window: 3:17pm PT – 6:38pm PT

We will continue to monitor and will reach out to impacted teams with a  preliminary post-incident review within 48hrs. Thank you for your patience and understanding.

2 previous updates
Previous updates