Investigating Delays in Conversation Search and Filtering
Resolved
Aug 29, 2026 at 1:51am UTC
This has been resolved.
Affected services
[US] Decagon Admin Portal
Updated
Aug 29, 2026 at 12:16am UTC
We are continuing to investigate an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 36 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update.
Affected services
[US] Decagon Admin Portal
Updated
Aug 28, 2026 at 11:43pm UTC
We are continuing to investigate an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update.
Affected services
[US] Decagon Admin Portal
Created
Aug 28, 2026 at 8:52pm UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 1 hour
Affected services
[US] Decagon Admin Portal