The issue affecting the admin portal has been resolved.

Thank you for your patience and understanding.

We are still waiting on upstream provider for full resolution.

We have identified the delays (approximately 1 hour) affecting conversation search and filtering, as well as alerts, are related to an upstream provider we use for query processing. Live agent responses to end users remain unaffected. Our team is actively scaling processing throughput to work down the backlog. We'll provide another update within 30 minutes or once resolved.

We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 1 hour lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 30 minutes.