We have identified the root cause of this issue and a fix has been deployed. This issue is now resolved.

We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.

Thank you for your patience and understanding.

We're investigating an issue causing conversations to intermittently fail to load in the dashboard for some customers. This does not affect live conversation handling or agent performance. We're actively looking into the cause and will provide an update within 30 minutes.