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Degraded

Delayed AI Responses

Aug 31, 2026 at 3:00pm UTC
Affected services
[US] Voice Channel
[US] Chat, Email, and SMS Channels
[EU] Voice Channel
[EU] Chat, Email, and SMS Channels

Updated
Aug 31, 2026 at 8:50pm UTC

The errors from this issue have been resolved. Some customers may still experience elevated response latency, specifically at the higher end (P95+) of end-to-end response times, while we wait for full resolution from our upstream AI provider. We're continuing to monitor and will post again once we've confirmed full recovery.

Updated
Aug 31, 2026 at 6:20pm UTC

We are continuing to investigate this issue. We will provide more updates as we work towards a confirmed resolution.

Updated
Aug 31, 2026 at 4:32pm UTC

We are continuing to investigate this issue. We will provide more updates in 30 minutes.

Created
Aug 31, 2026 at 3:00pm UTC

We've identified an issue causing delays or interruptions for some conversations. We've identified the cause and are actively working to resolve it. We'll provide an update within 30 minutes.