This incident has been resolved. All systems are operating normally and we are continuing to closely monitor

We have narrowed down the issue related to an incident with our upstream authentication provider. We are working closely with their team to provide timely updates.

Impact is limited to Admin Portal. Conversations and call flows are not impacted at this time.

We’re currently investigating reports of an issue affecting US and EU Decagon Admin Portals. Our team is working to identify the cause and will provide an update shortly.