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Resolved

Scheduled Database Maintenance

Oct 9, 2026 at 3:00am UTC  –  Oct 9, 2026 at 3:15am UTC
Affected services
[US] Voice Channel
[US] Chat, Email, and SMS Channels
[US] Decagon Admin Portal

Resolved
Oct 9, 2026 at 3:15am UTC

The scheduled maintenance has been successfully completed.

Updated
Oct 9, 2026 at 3:15am UTC

Maintenance ended

Created
Oct 9, 2026 at 3:00am UTC

We will be performing scheduled maintenance on our database infrastructure. This maintenance will be used to optimize performance and prepare for an upcoming database version upgrade.

What to Expect:
- One brief period (< 30 seconds) of service unavailability or connection timeouts.

Our engineering team will be actively monitoring all systems throughout the maintenance period to minimize disruptions and ensure a smooth transition. We will provide real-time updates on our status page at https://status.decagon.ai/ as needed.

Please note: As part of this maintenance, we are also planning an additional maintenance window between October 27 - November 3. We will share the exact date, time, and expected impact well in advance but wanted to give you a heads up first.