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Resolved

Investigating Elevated Errors on Voice Calls

Sep 1, 2026 at 5:05pm UTC
Affected services
[US] Voice Channel
[EU] Voice Channel

Resolved
Sep 1, 2026 at 5:33pm UTC

The issue affecting voice call restarts has been resolved.

We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.

Thank you for your patience and understanding.

Updated
Sep 1, 2026 at 5:27pm UTC

We have determined that ~5% of calls are restarting. Our fallback mechanism in place ensures that these calls safely reconnect. There should be no other impact to calls. We are continuing to investigate.

Created
Sep 1, 2026 at 5:05pm UTC

We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.