This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.

Thank you for your patience and understanding.

We are seeing the lag increase to 55 minutes. Our team is continuing to work to mitigate the issue. We will provide another update within 30 minutes.

We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.