The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding!

Impact window: ~7:56 PM – ~8:38 PM ET

We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.