Intermittent Service Degradation
Resolved
Aug 5, 2026 at 7:39pm UTC
The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.
Affected services
[US] Voice Channel
[US] Chat, Email, and SMS Channels
[US] Decagon Admin Portal
Updated
Aug 5, 2026 at 7:14pm UTC
We are continuing to investigate the intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.
Affected services
[US] Voice Channel
[US] Chat, Email, and SMS Channels
[US] Decagon Admin Portal
Created
Aug 5, 2026 at 6:32pm UTC
Investigating intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.
Affected services
[US] Voice Channel
[US] Chat, Email, and SMS Channels
[US] Decagon Admin Portal