Previous incidents
Intermittent instability affecting incoming calls
Resolved Aug 20, 2026 at 5:25pm UTC
Service recovery is underway, and performance has returned to normal across all channels. Our team will continue to monitor the system closely to ensure ongoing stability.
2 previous updates
Degraded Salesforce Integration Performance
Resolved Aug 19, 2026 at 10:14pm UTC
The issue affecting a subset of customers using Salesforce integrations has been resolved.
Service has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact.
1 previous update
Agent Versioning temporarily in read only mode
Resolved Aug 17, 2026 at 5:33pm UTC
The issue has now been resolved and we have fully recovered
3 previous updates
Investigating Issue with Certain Voice Conversations - Resolved
Resolved Aug 11, 2026 at 1:38am UTC
The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal.
Impact Window: 3:17pm PT – 6:38pm PT
We will continue to monitor and will reach out to impacted teams with a preliminary post-incident review within 48hrs. Thank you for your patience and understanding.
2 previous updates
Intermittent Service Degradation
Resolved Aug 5, 2026 at 7:39pm UTC
The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.
2 previous updates
Investigating Intermittent Service Degradation
Resolved Aug 3, 2026 at 10:28pm UTC
The issue affecting conversation processing has been resolved.
Impact Window: 13:55 PST – 15:02 PST
We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.
1 previous update