Previous incidents

October 2026
No incidents reported
September 2026
No incidents reported
August 2026
Aug 20, 2026
1 incident

Intermittent instability affecting incoming calls

Resolved

Resolved Aug 20, 2026 at 5:25pm UTC

Service recovery is underway, and performance has returned to normal across all channels. Our team will continue to monitor the system closely to ensure ongoing stability.

2 previous updates

Aug 19, 2026
1 incident

Degraded Salesforce Integration Performance

Resolved

Resolved Aug 19, 2026 at 10:14pm UTC

The issue affecting a subset of customers using Salesforce integrations has been resolved.

Service has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact.

1 previous update

Aug 17, 2026
1 incident

Agent Versioning temporarily in read only mode

Resolved

Resolved Aug 17, 2026 at 5:33pm UTC

The issue has now been resolved and we have fully recovered

3 previous updates

Aug 10, 2026
1 incident

Investigating Issue with Certain Voice Conversations - Resolved

Resolved

Resolved Aug 11, 2026 at 1:38am UTC

The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal.

Impact Window: 3:17pm PT – 6:38pm PT

We will continue to monitor and will reach out to impacted teams with a  preliminary post-incident review within 48hrs. Thank you for your patience and understanding.

2 previous updates

Aug 05, 2026
1 incident

Intermittent Service Degradation

Resolved

Resolved Aug 5, 2026 at 7:39pm UTC

The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.

2 previous updates

Aug 03, 2026
1 incident

Investigating Intermittent Service Degradation

Resolved

Resolved Aug 3, 2026 at 10:28pm UTC

The issue affecting conversation processing has been resolved.
Impact Window: 13:55 PST – 15:02 PST
We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.

1 previous update