Previous incidents

This incident has now been resolved and all services are performing as expected

On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point.

The issue has been mitigated.

All channels have fully recovered and system performance is back to normal. Our team will be completing a root cause analysis and will share findings as we get them.

The issue affecting our voice services has now been fully resolved. All systems are operating normally.

Cloudflare has marked the incident as resolved. All systems are back online and operating normally.

The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent.

The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue

All systems are now back online and operating normally.

The root cause of the issue was identified and mitigated.

Update: The impact has been mitigated, and latency has returned to normal levels. We’ll continue to monitor system performance and share a root cause summary once the investigation is complete.

We are seeing significant signs of recovery and services are back to operational. We will continue closely monitoring systems and updating this status page.

AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality.

As of 4:30 PM PT, we are no longer observing elevated error rates, and normal performance has resumed. Our team will continue to monitor to confirm sustained recovery.

Our team has implemented a fix, and system functionality has been fully restored. We will continue to monitor performance to ensure stability.