Previous incidents
Investigating instability
Resolved Dec 25, 2025 at 5:46am UTC
As of 9:32, this has been resolved.
2 previous updates
Investigating instances of dropped calls
Resolved Dec 19, 2025 at 1:06am UTC
This incident has now been resolved and all services are performing as expected
3 previous updates
Temporary Instability - resolved
Resolved Dec 18, 2025 at 5:15am UTC
On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point.
1 previous update
Degraded API Services
Resolved Dec 12, 2025 at 4:33am UTC
The issue has been mitigated.
1 previous update
Elevated Latencies
Resolved Dec 11, 2025 at 5:09pm UTC
All channels have fully recovered and system performance is back to normal. Our team will be completing a root cause analysis and will share findings as we get them.
1 previous update
Degradation in voice services
Resolved Dec 9, 2025 at 1:09am UTC
The issue affecting our voice services has now been fully resolved. All systems are operating normally.
8 previous updates
Some services are down
Resolved Dec 5, 2025 at 9:20am UTC
Cloudflare has marked the incident as resolved. All systems are back online and operating normally.
2 previous updates
Tool calls experiencing failures
Resolved Nov 21, 2025 at 6:41pm UTC
The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent.
1 previous update
Voice recordings unavailable
Resolved Nov 21, 2025 at 12:58am UTC
The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue
3 previous updates
Cloudflare outage causing service interruptions
Resolved Nov 18, 2025 at 3:03pm UTC
All systems are now back online and operating normally.
10 previous updates
[Resolved] Temporary Service Disruption
Resolved Nov 6, 2025 at 6:42pm UTC
The root cause of the issue was identified and mitigated.
1 previous update
Investigating increased latency
Resolved Oct 31, 2025 at 6:35pm UTC
Update: The impact has been mitigated, and latency has returned to normal levels. We’ll continue to monitor system performance and share a root cause summary once the investigation is complete.
2 previous updates
Services are down
Resolved Oct 22, 2025 at 9:30pm UTC
We are seeing significant signs of recovery and services are back to operational. We will continue closely monitoring systems and updating this status page.
1 previous update
Investigating Voice Degradation due to Twilio / AWS Downtime
Resolved Oct 21, 2025 at 12:07am UTC
AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality.
5 previous updates
Degraded conversation performance
Resolved Oct 20, 2025 at 11:59pm UTC
As of 4:30 PM PT, we are no longer observing elevated error rates, and normal performance has resumed. Our team will continue to monitor to confirm sustained recovery.
2 previous updates
Investigating Partial Outage: External Service Requests
Resolved Oct 15, 2025 at 5:17pm UTC
Our team has implemented a fix, and system functionality has been fully restored. We will continue to monitor performance to ensure stability.
1 previous update