Back to overview
Degraded

Investigating increased latency

Oct 31, 2025 at 5:55pm UTC
Affected services
Decagon API Services

Resolved
Oct 31, 2025 at 6:35pm UTC

Update: The impact has been mitigated, and latency has returned to normal levels. We’ll continue to monitor system performance and share a root cause summary once the investigation is complete.

Updated
Oct 31, 2025 at 6:16pm UTC

Update: We are continuing to investigate degraded latency, though we are observing partial recovery to normal levels. Our team is continuing to investigate the root cause and will provide another update within 20 minutes.

Created
Oct 31, 2025 at 5:55pm UTC

We’re currently investigating reports of an issue affecting response generation. Our team is working to identify the cause and will provide an update within 20 mins.