As of 4:30 PM PT, we are no longer observing elevated error rates, and normal performance has resumed. Our team will continue to monitor to confirm sustained recovery.

We have implemented a temporary mitigation that has reduced error rates, though some conversations may still experience intermittent issues. Our team continues to investigate the root cause and will share additional updates as we learn more.

We are observing degraded performance affecting a subset of conversations. Our team is actively investigating the underlying cause and taking steps toward mitigation and resolution.

We will share additional updates here as we gain more insight into the issue.