Previous incidents

The issue has been resolved and all systems are operating normally. We will continue to monitor and work with our third party authentication provider to ensure ongoing stability.

From 10:34am PST to 11:40am PST users may have seen elevated error rates and latency on certain filtering and analytics functionality in the Admin Dashboard.

This has now been resolved!

Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side.

This issue has now been resolved.

Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows.

If you have any questions, please follow up with your Decagon point of contact.

The issue has been resolved, and all systems are operating normally. We will continue to monitor to ensure stability.

All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request.