All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request.

We have mitigated the immediate impact of the latency issue. Conversations should now continue as normal without elevated latency. Our team will continue to investigate the root cause and monitor to ensure ongoing resolution. The impact appears to have been limited to Chat conversations and the admin dashboard.

We are investigating elevated latency that is impacting the admin dashboard and customer conversations.