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Degraded

Investigating Issue with Voice Calls

Jan 27, 2026 at 11:26pm UTC
Affected services
Decagon API Services

Resolved
Jan 28, 2026 at 12:26am UTC

The issue has been resolved, and all systems are operating normally. We will continue to monitor to ensure stability.

Updated
Jan 27, 2026 at 11:51pm UTC

We have implemented a temporary mitigation and are continuing to investigate the root cause. At this time, we are not seeing any newly impacted conversations.

We will provide another update within 30 minutes or sooner as more information becomes available.

Created
Jan 27, 2026 at 11:26pm UTC

We're currently investigating reports of an issue affecting a subset of voice services. Our team is working to identify the cause and will provide an update within 30 minutes