Previous incidents

The issue has been resolved and all systems are operating normally. We will continue to monitor and work with our third party authentication provider to ensure ongoing stability.

From 10:34am PST to 11:40am PST users may have seen elevated error rates and latency on certain filtering and analytics functionality in the Admin Dashboard.

This has now been resolved!

Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side.

This issue has now been resolved.

Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows.

If you have any questions, please follow up with your Decagon point of contact.

The issue has been resolved, and all systems are operating normally. We will continue to monitor to ensure stability.

All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request.

As of 9:32, this has been resolved.

This incident has now been resolved and all services are performing as expected

On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point.

The issue has been mitigated.

All channels have fully recovered and system performance is back to normal. Our team will be completing a root cause analysis and will share findings as we get them.

The issue affecting our voice services has now been fully resolved. All systems are operating normally.

Cloudflare has marked the incident as resolved. All systems are back online and operating normally.