Previous incidents

This issue has now been resolved.

Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency.

If you have any questions, please follow up with your Decagon point of contact.

The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue