We've seen no repeat errors since 9:54am PT and are marking this incident as fully resolved. We will follow up with impacted customers to share a postmortem.

We have identified the root cause and rolled back the change. Performance is improving and we are continuing to monitor until systems have fully recovered.

We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption.