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Investigating Issues with Voice Calls

Apr 15, 2026 at 9:40pm UTC
Affected services
[US] Voice Channel
[US] Chat, Email, and SMS Channels
[US] Decagon Admin Portal
[EU] Voice Channel
[EU] Chat, Email, and SMS Channels
[EU] Decagon Admin Portal

Resolved
Apr 15, 2026 at 9:40pm UTC

This issue has now been resolved.

Impact was limited between 11:00am - 11:36am PT, during which a small number of ongoing voice calls experienced degraded performance due to higher than normal latency.

If you have any questions, please follow up with your Decagon point of contact.