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Downtime
[Retroactive] Brief outage across all channels, US only
Apr 29, 2026 at 8:16pm UTC
Affected services
Decagon API Services
Resolved
Apr 29, 2026 at 8:19pm UTC
From 1:16-1:19pm PST, we had a brief period of unavailability where new and existing conversations in the US region were impacted. Conversations across all channels (voice, chat, SMS, and email) were impacted. We have resolved the issue and are now fully operational
Affected services
Decagon API Services
Created
Apr 29, 2026 at 8:16pm UTC
Start of incident impact in the US region.
Affected services
Decagon API Services