This issue has now been resolved.

Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows.

If you have any questions, please follow up with your Decagon point of contact.

We have identified the issue and are rolling out a fix.

We are investigating an issue that is impacting conversation responses across channels.

We will provide an update within 15 min.