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Intercom is seeing delays in human agent message delivery on chat flows

Feb 11 at 11:08am PST
Affected services
Decagon API Services
Decagon Admin Portal

Resolved
Feb 11 at 11:08am PST

Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST.

Will provide update when resolved!