Previous incidents
Tool calls experiencing failures
Resolved Nov 21, 2025 at 6:41pm UTC
The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent.
1 previous update
Voice recordings unavailable
Resolved Nov 21, 2025 at 12:58am UTC
The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue
3 previous updates
Cloudflare outage causing service interruptions
Resolved Nov 18, 2025 at 3:03pm UTC
All systems are now back online and operating normally.
10 previous updates
[Resolved] Temporary Service Disruption
Resolved Nov 6, 2025 at 6:42pm UTC
The root cause of the issue was identified and mitigated.
1 previous update
Investigating increased latency
Resolved Oct 31, 2025 at 6:35pm UTC
Update: The impact has been mitigated, and latency has returned to normal levels. We’ll continue to monitor system performance and share a root cause summary once the investigation is complete.
2 previous updates
Services are down
Resolved Oct 22, 2025 at 9:30pm UTC
We are seeing significant signs of recovery and services are back to operational. We will continue closely monitoring systems and updating this status page.
1 previous update
Investigating Voice Degradation due to Twilio / AWS Downtime
Resolved Oct 21, 2025 at 12:07am UTC
AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality.
5 previous updates
Degraded conversation performance
Resolved Oct 20, 2025 at 11:59pm UTC
As of 4:30 PM PT, we are no longer observing elevated error rates, and normal performance has resumed. Our team will continue to monitor to confirm sustained recovery.
2 previous updates
Investigating Partial Outage: External Service Requests
Resolved Oct 15, 2025 at 5:17pm UTC
Our team has implemented a fix, and system functionality has been fully restored. We will continue to monitor performance to ensure stability.
1 previous update