AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality.

AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality.

Twilio is still experiencing intermittent issues as confirmed by their team. We are following closely and will provide the latest updates.

We are able to confirm the issue is due to Twilio / AWS outages. We are communicating closely with Twilio and will wait for their official confirmation before advising further

We noticed signs of recovery for Twilio Outbound calls. Preliminary testing shows that call transfers are now going through for previously affected customers. We will further test and report back in ~15 minutes.

Voice AI calls are experiencing issues around call transfers due to intermittent Twilio API failures. The team is currently investigating and will provide an hourly update on status.