Previous incidents

From 1:16-1:19pm PST, we had a brief period of instability where roughly 10% of conversations in the US experienced degraded flows. These were primarily voice conversations, with a small number of chat conversations also affected. We have resolved the issue and are fully operational.

We've seen no repeat errors since 9:54am PT and are marking this incident as fully resolved. We will follow up with impacted customers to share a postmortem.

This issue has now been resolved.

Impact was limited between 11:00am - 11:36am PT, during which a small number of ongoing voice calls experienced degraded performance due to higher than normal latency.

If you have any questions, please follow up with your Decagon point of contact.

This issue has now been resolved.

Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency.

If you have any questions, please follow up with your Decagon point of contact.

The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue