Previous incidents
Investigating Dashboard loading issues
Resolved Feb 19, 2026 at 05:40pm UTC
The issue has been resolved and all systems are operating normally. We will continue to monitor and work with our third party authentication provider to ensure ongoing stability.
2 previous updates
Elevated error rates and latency in admin dashboard.
Resolved Feb 12, 2026 at 08:08pm UTC
From 10:34am PST to 11:40am PST users may have seen elevated error rates and latency on certain filtering and analytics functionality in the Admin Dashboard.
This has now been resolved!
Intercom is seeing delays in human agent message delivery on chat flows
Resolved Feb 14, 2026 at 01:56am UTC
Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side.
1 previous update
Interruptions to conversation flows
Resolved Feb 11, 2026 at 06:48pm UTC
This issue has now been resolved.
Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows.
If you have any questions, please follow up with your Decagon point of contact.
2 previous updates
Investigating Issue with Voice Calls
Resolved Jan 28, 2026 at 12:26am UTC
The issue has been resolved, and all systems are operating normally. We will continue to monitor to ensure stability.
2 previous updates
Elevated Latency
Resolved Jan 12, 2026 at 07:15pm UTC
All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request.
2 previous updates