This issue has now been resolved.

Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency.

If you have any questions, please follow up with your Decagon point of contact.

We are continuing to investigate the issue.

We have implemented a temporary mitigation and are continuing to investigate the root cause. At this time, we are seeing recovery.

We are investigating an issue that is impacting conversation responses and latency across channels.