Incidents reported on status page for Decagon https://status.decagon.ai/ en https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:20:00 -0000 https://status.decagon.ai/incident/780491#91b8112de16539b81235f53b411cfa936ce5ba6b5372e8ab0647f05c8e08a66c Cloudflare has marked the incident as resolved. All systems are back online and operating normally. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:12:00 -0000 https://status.decagon.ai/incident/780491#cb1ca588c0804a2ed0ad4b3aff3bf3e0bb87766b4990471045ea938ea55e35e7 Cloudflare has reported that the issue has been fixed on their end, and we are seeing recovery in our admin portal. We will continue to monitor for any updates. https://status.decagon.ai/ Fri, 05 Dec 2025 09:11:32 +0000 https://status.decagon.ai/#2a4cf67c82e180eefa76ccc92ce989e7d2fc90e9fb75fd3a689eea59a3293893 Decagon Admin Portal recovered https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:00:00 -0000 https://status.decagon.ai/incident/780491#7761a0789506896d511b3f4711fbdb0f1094cf2382151079cf133913e388a587 We’re currently experiencing degraded service due to a widespread Cloudflare outage impacting connectivity across the internet. Our infrastructure remains fully operational; however, users may be unable to access the admin portal. At this time, we are not seeing any impact to our API or to end-customer conversations. https://status.decagon.ai/ Fri, 05 Dec 2025 08:48:20 +0000 https://status.decagon.ai/#2a4cf67c82e180eefa76ccc92ce989e7d2fc90e9fb75fd3a689eea59a3293893 Decagon Admin Portal went down https://status.decagon.ai/incident/771774 Fri, 21 Nov 2025 18:41:00 -0000 https://status.decagon.ai/incident/771774#fee3bc524f73d0ab2714e17badb7979c1a87189823a1dd8be585f2228dd902c4 The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent. https://status.decagon.ai/incident/771774 Fri, 21 Nov 2025 18:29:00 -0000 https://status.decagon.ai/incident/771774#6f3a6cb0ef67360f8d7f7e90f9ee2dcd147de74acbe9e1ca5ec26be64e8c7804 We identified a bug which are causing tool calls to fail. We are currently deploying a roll back to resolve the issue. https://status.decagon.ai/ Fri, 21 Nov 2025 06:12:13 +0000 https://status.decagon.ai/#9c595b8346eeba0a6340e9db838b9eab3d1ad68027ddd38782e14648a2f77136 Decagon Admin Portal recovered https://status.decagon.ai/ Fri, 21 Nov 2025 02:32:52 +0000 https://status.decagon.ai/#9c595b8346eeba0a6340e9db838b9eab3d1ad68027ddd38782e14648a2f77136 Decagon Admin Portal went down https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:58:00 -0000 https://status.decagon.ai/incident/771220#54bc318840b409ab93e85855d8d3a0c8f556d7bfb58cdebcdbea654a4b08a328 The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:10:00 -0000 https://status.decagon.ai/incident/771220#b2d33bb22e8cb670a1ab4f4c5d53748dac1f7658466b1005cd9ee2a5b1734a54 We've identified the issue and have a fix which is currently being deployed. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 23:31:00 -0000 https://status.decagon.ai/incident/771220#5ee4195017137505947e92192a34e1c422cdb087b335a8e9738cd88bf7804c3d We've identified the issue and are rolling out a fix now. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 22:38:00 -0000 https://status.decagon.ai/incident/771220#14af3ffc702bb7ef5a3b7e6e7796edeba2cc292b18cbdb823f56b8aa93cbcfa3 We are currently investigating an issue impacting the ability to access voice recordings from our admin console. We will provide an update within 1hr or when we have more details. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 15:03:00 -0000 https://status.decagon.ai/incident/768884#cdd85a35f88fdae3c6109fda24078cf9d40839d822d21c4eecf3a3e852ed1824 All systems are now back online and operating normally. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 14:51:00 -0000 https://status.decagon.ai/incident/768884#268a9b7993766685fb3f9cdfc8f87628ca88d71f907d6b239baaed159bad335f Cloudflare has deployed a fix that has restored traffic. There is a risk of degraded performance as services come back online. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 14:38:00 -0000 https://status.decagon.ai/incident/768884#4dd4a96f409a5713845a89bf1a217d12d47579b2da8fb85a596b35c21b030fd3 We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 14:15:00 -0000 https://status.decagon.ai/incident/768884#4e4499b4cb491c7a59f82c0b3200b24cc334265056b9ab818316e6097ae539e9 We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 13:53:00 -0000 https://status.decagon.ai/incident/768884#bec97218684212990c3c67bf8f94908fd93a822cefb21f75ad8b667bdd233607 We are continuing to monitor the situation. All services across all channels (chat, voice, email, and SMS) remain fully interrupted due to the ongoing Cloudflare outage, and users are currently unable to interact with the Decagon agent through these channels. The Admin Portal also remains inaccessible at this time. We will continue to provide further updates. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 13:33:00 -0000 https://status.decagon.ai/incident/768884#9a30dacddbb0f837dff5298eeaf8c2074d5335fb9011896d95bc6ecf59c39b3d We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 13:10:00 -0000 https://status.decagon.ai/incident/768884#f0172c990ac234c70a8b40ddd28d03dc3ce3da50185e6ac78f509c02c55d00bd We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 12:58:00 -0000 https://status.decagon.ai/incident/768884#6ea5a3bb1171c952240789a8247a657483cffd7c4cfb4da9c29c9a698fb499db Cloudflare is still working on recovery. At this time, we are observing a full interruption in Decagon chat, email, and SMS services. The Admin Portal is also inaccessible. Customers using Voice will likely see degradation in performance. We will post when traffic resumes. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 12:51:00 -0000 https://status.decagon.ai/incident/768884#9638d4aaf828fdd3bc301a652fb53559100437ed34ba6a6c8f069f40c4d85ce8 We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 12:35:00 -0000 https://status.decagon.ai/incident/768884#23451fef2b73aa904b1df39e7685c8ce3fc5df70719488594229fcd783d49420 Cloudflare reports that services are beginning to recover. Some users may continue to see errors as remediation continues. We’re monitoring closely and will update as things stabilize. https://status.decagon.ai/ Tue, 18 Nov 2025 11:56:09 +0000 https://status.decagon.ai/#4d69f63509a802ad67f83f83e04059ad98037319b5491d3401d6685fa2aa5af9 Decagon API Services recovered https://status.decagon.ai/ Tue, 18 Nov 2025 11:40:37 +0000 https://status.decagon.ai/#4d69f63509a802ad67f83f83e04059ad98037319b5491d3401d6685fa2aa5af9 Decagon API Services went down https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 11:36:00 -0000 https://status.decagon.ai/incident/768884#e76bc286e93287d6b5aff5470dc6aa0c960b3dc6bc5fe283dd152c3eb4a666b3 We are currently experiencing degradation resulting from a widespread Cloudflare DNS outage, which is impacting connectivity for many services across the internet. Our infrastructure is operating normally, but because Cloudflare is responsible for DNS resolution, users may be unable to reach Decagon until Cloudflare restores full functionality. This also impacts the ability to log into the Decagon Admin Portal. We are actively monitoring the situation and will provide updates as more information becomes available. https://status.decagon.ai/incident/759409 Thu, 06 Nov 2025 18:42:00 -0000 https://status.decagon.ai/incident/759409#f5cbcc5ff49ab2b143655f583a6641404c1d38b4cf52b27663222bb42e3b3f59 The root cause of the issue was identified and mitigated. https://status.decagon.ai/incident/759409 Thu, 06 Nov 2025 18:39:00 -0000 https://status.decagon.ai/incident/759409#953f96f155b5a7174bf495fa48c4f6275aa247544dec022cc98d84a7220fec5e We experienced temporary service interruptions between 10:39 and 10:42 PT. The immediate impact has been mitigated and the team will continue to monitor the situation. https://status.decagon.ai/incident/755425 Fri, 31 Oct 2025 18:35:00 -0000 https://status.decagon.ai/incident/755425#75e7e497d6d2af0333be42d568efbd21b7c301ecd0a3fea241ed15de38718f30 Update: The impact has been mitigated, and latency has returned to normal levels. We’ll continue to monitor system performance and share a root cause summary once the investigation is complete. https://status.decagon.ai/incident/755425 Fri, 31 Oct 2025 18:16:00 -0000 https://status.decagon.ai/incident/755425#b3f8d7b829b4a1cf066fc2d0773c07148b95759d66a72eea5c69269ea23ee8b2 Update: We are continuing to investigate degraded latency, though we are observing partial recovery to normal levels. Our team is continuing to investigate the root cause and will provide another update within 20 minutes. https://status.decagon.ai/incident/755425 Fri, 31 Oct 2025 17:55:00 -0000 https://status.decagon.ai/incident/755425#5445a50aab81ef3b2b2c23d0b87c5a840efeb29030e4cd81bdfd62072f374c24 We’re currently investigating reports of an issue affecting response generation. Our team is working to identify the cause and will provide an update within 20 mins. https://status.decagon.ai/incident/749489 Wed, 22 Oct 2025 21:30:00 -0000 https://status.decagon.ai/incident/749489#f1b28ebc8a51b695c3cc357166169c1a19aee12fdb89045f014efe8b44488fc4 We are seeing significant signs of recovery and services are back to operational. We will continue closely monitoring systems and updating this status page. https://status.decagon.ai/incident/749489 Wed, 22 Oct 2025 21:25:00 -0000 https://status.decagon.ai/incident/749489#58ffbceb46471d6cc29aa8971c4fc49cba9e795ecb995cda75f5059ed36cba8c We're experiencing technical difficulties across our services. The team is actively investigating and we will update as soon as possible. https://status.decagon.ai/incident/747627 Tue, 21 Oct 2025 00:07:00 -0000 https://status.decagon.ai/incident/747627#767b4d1edafb737fdfedea1ba2cf229253256eaa45d5794dca0c7679673df69f AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality. https://status.decagon.ai/incident/747627 Tue, 21 Oct 2025 00:07:00 -0000 https://status.decagon.ai/incident/747627#71bf58f8a6613b871c964b761288547b3e80c134b2ef505a5cac812e440080f5 AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality. https://status.decagon.ai/incident/747739 Mon, 20 Oct 2025 23:59:00 -0000 https://status.decagon.ai/incident/747739#bdb8afcca53effd60858822a6a7f27899ff5a9629016759f9bee762e66742020 As of 4:30 PM PT, we are no longer observing elevated error rates, and normal performance has resumed. Our team will continue to monitor to confirm sustained recovery. https://status.decagon.ai/incident/747739 Mon, 20 Oct 2025 23:38:00 -0000 https://status.decagon.ai/incident/747739#afa2af2945da5a1fea270a608f11af7c6d8756d26d07c14bc57d5097fb5e4bcc We have implemented a temporary mitigation that has reduced error rates, though some conversations may still experience intermittent issues. Our team continues to investigate the root cause and will share additional updates as we learn more. https://status.decagon.ai/incident/747739 Mon, 20 Oct 2025 22:26:00 -0000 https://status.decagon.ai/incident/747739#181ceb416e635048259706935ba289ca243808420c4665cad2244bf9fd067bd5 We are observing degraded performance affecting a subset of conversations. Our team is actively investigating the underlying cause and taking steps toward mitigation and resolution. We will share additional updates here as we gain more insight into the issue. https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 22:25:00 -0000 https://status.decagon.ai/incident/747627#9ca40fcae32dc9d1ab5cf271fd7e459fe6b0c0727ccbc12780159890b0724abc Twilio is still experiencing intermittent issues as confirmed by their team. We are following closely and will provide the latest updates. https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 20:11:00 -0000 https://status.decagon.ai/incident/747627#dc245391730973ea1610f9dc5d7655b197c5028cac05c8cc07d76d7053a666b0 We are able to confirm the issue is due to Twilio / AWS outages. We are communicating closely with Twilio and will wait for their official confirmation before advising further https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 19:49:00 -0000 https://status.decagon.ai/incident/747627#3d3a7c8ede3abcb18d47cfdb0d59603b9d6ca70c3e00a1a7190477474798e2f4 We noticed signs of recovery for Twilio Outbound calls. Preliminary testing shows that call transfers are now going through for previously affected customers. We will further test and report back in ~15 minutes. https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 18:42:00 -0000 https://status.decagon.ai/incident/747627#27a04236ffcdbaeb628d6bcbda9881a1b3933a37093ecb94b98515233446f78e Voice AI calls are experiencing issues around call transfers due to intermittent Twilio API failures. The team is currently investigating and will provide an hourly update on status. https://status.decagon.ai/incident/744202 Wed, 15 Oct 2025 17:17:00 -0000 https://status.decagon.ai/incident/744202#94f63ae045f921cecc76de07de36b7f882a57c186a67588735bc3d3287386f38 Our team has implemented a fix, and system functionality has been fully restored. We will continue to monitor performance to ensure stability. https://status.decagon.ai/incident/744202 Wed, 15 Oct 2025 16:47:00 -0000 https://status.decagon.ai/incident/744202#069d8012180db09a131a3d700643bfd29a7e31a1151e7a667993fcbb56f5fff5 We’re currently investigating an issue affecting requests to certain external services. Some conversations may experience delays or failures when our systems attempt to communicate with these third-party services. We’ll provide updates here as soon as more information becomes available. If you have immediate questions, feel free to reach out to our team. https://status.decagon.ai/ Fri, 10 Oct 2025 17:10:45 +0000 https://status.decagon.ai/#45e17ca6eb48c53387fbc2d27b5b077f190389ef71f7be5c94b28f254aefa40e Decagon API Services recovered https://status.decagon.ai/ Fri, 10 Oct 2025 17:07:24 +0000 https://status.decagon.ai/#45e17ca6eb48c53387fbc2d27b5b077f190389ef71f7be5c94b28f254aefa40e Decagon API Services went down https://status.decagon.ai/incident/708306 Thu, 28 Aug 2025 03:30:00 -0000 https://status.decagon.ai/incident/708306#64b54953025bf96a7371eb605dda9a842b4ac38fcf080dfffce605e23ad9be5c Maintenance completed https://status.decagon.ai/incident/708306 Thu, 28 Aug 2025 03:00:00 -0000 https://status.decagon.ai/incident/708306#6a3c5e04ed353c65818c7429dfa75a34666ccbf785cbed52799c465ee156d8d4 We’ll be performing operations to improve system performance and expand our infrastructure to better serve you. During this window, you may experience a brief interruption in service. We’ll keep this window as short as possible, and our team will be actively monitoring the process to ensure everything runs smoothly.