Incidents reported on status page for Decagon https://status.decagon.ai/ en https://status.decagon.ai/incident/911837 Wed, 03 Jun 2026 09:01:00 -0000 https://status.decagon.ai/incident/911837#11819317f9a6cdb8f9affeeec6197b177f314925577f968dc05e5dadf5940082 We have implemented a mitigation to enable jobs processing. Scheduled jobs are now executing as expected, and any delays to asynchronously processed tasks should clear shortly. Conversations across all channels were unaffected throughout the incident. https://status.decagon.ai/incident/911837 Wed, 03 Jun 2026 08:06:00 -0000 https://status.decagon.ai/incident/911837#a0eecb9243464388c31a60301ae5d78dc88f918720339b0d7d61c07647217378 We have identified a disruption affecting our background job infrastructure due to a GCP outage. Scheduled jobs may not be executing as expected, which could result in temporary delays to asynchronously processed tasks, such as Watchtowers and some analytics. Conversations across all channels (including voice, chat, email, and SMS) will continue without end user impact. Our team is actively working on mitigation and will provide updates as the situation progresses. https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 18:33:00 -0000 https://status.decagon.ai/incident/911272#95482b53ea994337a0df35217c449d382795747120494ccb22c7ed9defdeca7d The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed that latency and error rates returned to normal levels as of 11:05am PDT. We apologize for the disruption, and for impacted customers, we will follow up with a root cause analysis (RCA) https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 18:05:00 -0000 https://status.decagon.ai/incident/911272#69714bfe13a3bb8d362802e19177d2b35ece1c54c9eec66fad7cd62c4d9b07d0 We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor metrics and will update again when all metrics are fully back to normal. https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 17:55:00 -0000 https://status.decagon.ai/incident/911272#3f4ddb3695c63eba92a7881118f1d840d9b6eb6a2de3a2ab71e438ae8b1c0ca0 We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of responses, with conversations responding more slowly than usual. https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 17:14:00 -0000 https://status.decagon.ai/incident/911272#f429ad487c573544930b2792d5416c8c1da45e7a7b1c023a6b06f3f4761338cf We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates https://status.decagon.ai/incident/911234 Tue, 02 Jun 2026 16:36:00 -0000 https://status.decagon.ai/incident/911234#5d14dceb8226c2758a10330164f736f076f5738a8a594bf8e3d0b3bfb9ae7e5e Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We have a fix in place as of 8:57am PT and are verifying recovery across affected customers. Widgets are rendering normally again, and we're continuing to monitor to confirm full resolution. https://status.decagon.ai/incident/911234 Tue, 02 Jun 2026 15:57:00 -0000 https://status.decagon.ai/incident/911234#d160dbc839e623bf5e10d4ee11d069ad406f6187cb0b8366e5a32dce5274536c We've identified the cause and have a fix in place. The widget is displaying normally again, and we're verifying recovery across affected customers. https://status.decagon.ai/incident/911234 Tue, 02 Jun 2026 15:15:00 -0000 https://status.decagon.ai/incident/911234#9ae0dfc817aa786265f10c95e9fd59134cef4fc5fca4d20bd50ebc4f2e8fcb82 We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating. https://status.decagon.ai/incident/906718 Wed, 27 May 2026 20:20:00 -0000 https://status.decagon.ai/incident/906718#b46e5127c4e37927665730a8b122b3123e42ef4e5830c38b6b0368473f98e26d We have identified the root cause and pushed out a fix. We are seeing full recovery https://status.decagon.ai/incident/906718 Wed, 27 May 2026 20:01:00 -0000 https://status.decagon.ai/incident/906718#793e7eb7cabbfa58fd607390f9e64370543762b67aa090989baf7c97a1294eba We are continuing to investigate authentication errors and will provide another update in 20 min or once we have identified a fix. https://status.decagon.ai/incident/906718 Wed, 27 May 2026 19:37:00 -0000 https://status.decagon.ai/incident/906718#41ccccebdfe08770a1231f2fe1a274c87eea899da0d83ccff5a51e7cbb7241d0 We are investigating authentication errors impacting Duet conversations. Users experiencing this issue will see errors indicating that duet is having trouble authenticating. Other Decagon products are not affected. https://status.decagon.ai/incident/893268 Tue, 12 May 2026 02:07:00 -0000 https://status.decagon.ai/incident/893268#727463c8155c5289c94e68d0c83fb89eab40c9e100d3ce4ad08f0db098c0b0fb The issue is resolved, all dashboard views and reports have complete data for May 7 and 8th. https://status.decagon.ai/incident/893268 Mon, 11 May 2026 19:05:00 -0000 https://status.decagon.ai/incident/893268#89f45bc927dae18dde8c43beb5e99f697db93de60ba1ecac102ed6dde6744727 We have completed backfilling the delayed data. We are now validating the data and will resolve this incident once everything is confirmed. https://status.decagon.ai/incident/893268 Mon, 11 May 2026 17:56:00 -0000 https://status.decagon.ai/incident/893268#b9b8f025f09682db0401721c927eaa45bb9238edc68311744fd231a05bc6f0c6 We are continuing to work on a fix. We will post another update around 12pm PT. https://status.decagon.ai/incident/893268 Mon, 11 May 2026 17:14:00 -0000 https://status.decagon.ai/incident/893268#d511438970777a14501a1bff7a47ff48513b4a31ef6054d38b8c295f94085974 We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard for May 7 and 8. We are actively working on a fix and will post an update around 11am PT. https://status.decagon.ai/incident/891412 Sat, 09 May 2026 01:10:00 -0000 https://status.decagon.ai/incident/891412#4441fe921f6fc856901d8a1954cfba07170e8ef87924244e5de200b660ee2bc9 The fix has been implemented and the issue is now resolved. https://status.decagon.ai/incident/891412 Sat, 09 May 2026 00:47:00 -0000 https://status.decagon.ai/incident/891412#ccb0c7f5af39f8d667079fb7ad68137b7f573b8d19ebd1667152f732dbe527c8 We are continuing to work on a fix. We will post another update around 6:15pm PT. https://status.decagon.ai/incident/891412 Sat, 09 May 2026 00:11:00 -0000 https://status.decagon.ai/incident/891412#4e90a5de459be0309e3f687fbfcc86bffe73db24c21bb8029dd77ecdcb6cdf30 We are continuing to work on a fix. We will post another update around 5:40pm PT. https://status.decagon.ai/incident/891412 Fri, 08 May 2026 23:40:00 -0000 https://status.decagon.ai/incident/891412#1d0a19bf594d04d6e62296e0de5c7b7e24822844e2693fedf9a917af347dc3d3 We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard. We are actively working on a fix and will post an update around 5pm PT. https://status.decagon.ai/incident/883573 Wed, 29 Apr 2026 20:19:00 -0000 https://status.decagon.ai/incident/883573#a35a053c1fde4230536d95f17f5c858032fac7ebef742329c262095d97808378 From 1:16-1:19pm PST, we had a brief period of instability where roughly 10% of conversations in the US experienced degraded flows. These were primarily voice conversations, with a small number of chat conversations also affected. We have resolved the issue and are fully operational. https://status.decagon.ai/incident/883573 Wed, 29 Apr 2026 20:16:00 -0000 https://status.decagon.ai/incident/883573#df749d8cdbaa1ddaeb7cdea9df2f705a3ea294211dd28008a3fd0c75d4f9d377 Start of incident impact in the US region. https://status.decagon.ai/incident/874290 Wed, 29 Apr 2026 04:00:00 -0000 https://status.decagon.ai/incident/874290#367c6f52d683446f1023791ca0ab75d62a950a12d20322890fe974e45f37f8be Maintenance completed https://status.decagon.ai/incident/874290 Wed, 29 Apr 2026 03:00:00 -0000 https://status.decagon.ai/incident/874290#941f4fd9f60c1b9b244aea906c6add9344b0c278d42411da074a0334618b46e6 We will be performing scheduled maintenance on our database infrastructure to improve performance, increase capacity, and enhance system reliability. Services will continue to operate normally throughout the maintenance window, except for a brief 40–60 second period during which there may be temporary unavailability or connection timeouts. During this time, existing conversations may receive a temporary message asking users to check back shortly. Our engineering team will actively monitor all systems throughout the maintenance period to minimize disruption and ensure a smooth transition. https://status.decagon.ai/incident/876618 Tue, 21 Apr 2026 17:07:00 -0000 https://status.decagon.ai/incident/876618#d64389d08e052d0de88afce9e77d22f05522ac931fff152733814fa11e84f250 We've seen no repeat errors since 9:54am PT and are marking this incident as fully resolved. We will follow up with impacted customers to share a postmortem. https://status.decagon.ai/incident/876618 Tue, 21 Apr 2026 16:54:00 -0000 https://status.decagon.ai/incident/876618#2c82b6982fa317ae9edefc0093a2a6d3fa3cdc11071076e8a808e0c0ec53c5b2 We have identified the root cause and rolled back the change. Performance is improving and we are continuing to monitor until systems have fully recovered. https://status.decagon.ai/incident/876618 Tue, 21 Apr 2026 16:31:00 -0000 https://status.decagon.ai/incident/876618#01dc05448ba8823e10e734ed00e41fa0c6b0c7c7619fafbf13f15aed43a2d044 We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption. https://status.decagon.ai/incident/872596 Wed, 15 Apr 2026 21:40:00 -0000 https://status.decagon.ai/incident/872596#f5a05542406958ab22566323de7121128e08d36db06a40e883f6b23e17659ce3 This issue has now been resolved. Impact was limited between 11:00am - 11:36am PT, during which a small number of ongoing voice calls experienced degraded performance due to higher than normal latency. If you have any questions, please follow up with your Decagon point of contact. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 17:55:00 -0000 https://status.decagon.ai/incident/859641#b5dfa6677c27eab5632e15abebe04a557146781c1ec23a59669b904ff95e6607 This issue has now been resolved. Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency. If you have any questions, please follow up with your Decagon point of contact. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 15:54:00 -0000 https://status.decagon.ai/incident/859641#af22feb8eb2dba7380db5fe9da00827ce0f583016f4ac89291ce6a76946ce541 We are continuing to investigate the issue. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 15:20:00 -0000 https://status.decagon.ai/incident/859641#67ce55ad699befdfddcfd1df4d36ec13b8f6310c32bad5941df0e4b6fc8af107 We have implemented a temporary mitigation and are continuing to investigate the root cause. At this time, we are seeing recovery. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 15:08:00 -0000 https://status.decagon.ai/incident/859641#2254e1841c24a4065d55c0ea20a6a7ce368301518e308a5c2bfe8dcaeed17881 We are investigating an issue that is impacting conversation responses and latency across channels. https://status.decagon.ai/incident/851634 Tue, 17 Mar 2026 22:35:00 -0000 https://status.decagon.ai/incident/851634#e8d75a1b1117ec799dbbd521d1e6cd3ac728342b56961925670d288caedd5dd9 The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue https://status.decagon.ai/incident/851634 Tue, 17 Mar 2026 22:30:00 -0000 https://status.decagon.ai/incident/851634#041bf9a5f15959432a15acaccefe3eba7a848db3c8f6e23088b8dcabb442d889 We've identified the issue and are rolling out a fix now. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/851634 Tue, 17 Mar 2026 22:00:00 -0000 https://status.decagon.ai/incident/851634#c8d713b079d7eaef6cb595c4c067aa3c2415a1d22e056870da7a27153028c177 We are currently investigating reports of users having trouble accessing voice recordings via the admin dashboard. We will provide an update within the next 30 minutes. https://status.decagon.ai/incident/828909 Thu, 19 Feb 2026 17:40:00 -0000 https://status.decagon.ai/incident/828909#c8bc4cd551b6852af787cb1b348838e44e2e385904ee169f335bdb6422bff5ab The issue has been resolved and all systems are operating normally. We will continue to monitor and work with our third party authentication provider to ensure ongoing stability. https://status.decagon.ai/incident/828909 Thu, 19 Feb 2026 16:55:00 -0000 https://status.decagon.ai/incident/828909#fa41bfb93255ff20fdd5aec74135b1aef76426f9740348e51816f7e13f54dda7 Our authentication provider has identified the issue and is actively working to restore service. We expect login functionality to return to normal shortly. We will provide another update as soon as service is fully restored. We apologize for the inconvenience. https://status.decagon.ai/incident/828909 Thu, 19 Feb 2026 16:26:00 -0000 https://status.decagon.ai/incident/828909#7d041242baac37d2b2e07a4196078c24ac4cf85f39bc6e0174bf4b90d051bd12 We are currently experiencing disruptions to dashboard login. This issue is caused by downtime affecting our third-party authentication provider, which is impacting users' ability to sign in. https://status.decagon.ai/incident/823495 Sat, 14 Feb 2026 01:56:00 -0000 https://status.decagon.ai/incident/823495#01ac9da5b8da10841a35c5327942dcbae4d81798afca28107093bd27b76168fc Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side. https://status.decagon.ai/incident/824358 Thu, 12 Feb 2026 20:08:00 -0000 https://status.decagon.ai/incident/824358#ba7e182116f7cba196613ad16df3892042a62655560c0bb1521875f2c4af2e19 From 10:34am PST to 11:40am PST users may have seen elevated error rates and latency on certain filtering and analytics functionality in the Admin Dashboard. This has now been resolved! https://status.decagon.ai/incident/823495 Wed, 11 Feb 2026 19:08:00 -0000 https://status.decagon.ai/incident/823495#c5fccc1773a4a9b76f7dc3d37aeab9fb451e58317b00c52769c8067a26c6fe9f Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved! https://status.decagon.ai/incident/823480 Wed, 11 Feb 2026 18:48:00 -0000 https://status.decagon.ai/incident/823480#81c0ffa5e55ce1b7e28ee6e9a478e3d2d4b510e6af345ad264864de5e6328deb This issue has now been resolved. Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows. If you have any questions, please follow up with your Decagon point of contact. https://status.decagon.ai/incident/823480 Wed, 11 Feb 2026 18:46:00 -0000 https://status.decagon.ai/incident/823480#5c23e0e39e7aa3806fdc5144eb7e2773fd9729d7bba9bcf8760e98fb7b11bf26 We have identified the issue and are rolling out a fix. https://status.decagon.ai/incident/823480 Wed, 11 Feb 2026 18:41:00 -0000 https://status.decagon.ai/incident/823480#28c12bc6a9884b845a5649c516fdc7e6fae4e88ba2a64ceb301aea14b45ecd79 We are investigating an issue that is impacting conversation responses across channels. We will provide an update within 15 min. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 19:15:00 -0000 https://status.decagon.ai/incident/803178#450758dd13c41471e9a19e08656606b7b542d802bb686e5fc3e60f20b69fb37f All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:43:00 -0000 https://status.decagon.ai/incident/803178#af2f1cc519fddeb52efd3dbd51ac1a88622ada63ec44306b684bc5be87378fa2 We have mitigated the immediate impact of the latency issue. Conversations should now continue as normal without elevated latency. Our team will continue to investigate the root cause and monitor to ensure ongoing resolution. The impact appears to have been limited to Chat conversations and the admin dashboard. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:16:00 -0000 https://status.decagon.ai/incident/803178#6eb48a3452312f05971f25fade58de37aa35deb488da002091eda38d65c9bf9d We are investigating elevated latency that is impacting the admin dashboard and customer conversations. https://status.decagon.ai/incident/788468 Thu, 18 Dec 2025 05:15:00 -0000 https://status.decagon.ai/incident/788468#4416c1791bfca149d4052f9d92b9a7dd8f9743e5e6e2175cad6b72e642f3916a On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point. https://status.decagon.ai/incident/788468 Wed, 17 Dec 2025 19:32:00 -0000 https://status.decagon.ai/incident/788468#ac99f1c650bd7d9c4d04fd4d8eec13c7262a0bcee4eb10756a2853b7e7e4c111 Our systems experienced some instability between 11:03-11:10, which resulted in impact to some number of chat and voice conversations were impacted. The instability has resolved, and our team will continue to monitor. We will follow-up with more details as our team completes its investigation. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:20:00 -0000 https://status.decagon.ai/incident/780491#91b8112de16539b81235f53b411cfa936ce5ba6b5372e8ab0647f05c8e08a66c Cloudflare has marked the incident as resolved. All systems are back online and operating normally. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:12:00 -0000 https://status.decagon.ai/incident/780491#cb1ca588c0804a2ed0ad4b3aff3bf3e0bb87766b4990471045ea938ea55e35e7 Cloudflare has reported that the issue has been fixed on their end, and we are seeing recovery in our admin portal. We will continue to monitor for any updates. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:00:00 -0000 https://status.decagon.ai/incident/780491#7761a0789506896d511b3f4711fbdb0f1094cf2382151079cf133913e388a587 We’re currently experiencing degraded service due to a widespread Cloudflare outage impacting connectivity across the internet. Our infrastructure remains fully operational; however, users may be unable to access the admin portal. At this time, we are not seeing any impact to our API or to end-customer conversations. https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:58:00 -0000 https://status.decagon.ai/incident/771220#54bc318840b409ab93e85855d8d3a0c8f556d7bfb58cdebcdbea654a4b08a328 The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:10:00 -0000 https://status.decagon.ai/incident/771220#b2d33bb22e8cb670a1ab4f4c5d53748dac1f7658466b1005cd9ee2a5b1734a54 We've identified the issue and have a fix which is currently being deployed. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 23:31:00 -0000 https://status.decagon.ai/incident/771220#5ee4195017137505947e92192a34e1c422cdb087b335a8e9738cd88bf7804c3d We've identified the issue and are rolling out a fix now. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 22:38:00 -0000 https://status.decagon.ai/incident/771220#14af3ffc702bb7ef5a3b7e6e7796edeba2cc292b18cbdb823f56b8aa93cbcfa3 We are currently investigating an issue impacting the ability to access voice recordings from our admin console. We will provide an update within 1hr or when we have more details.