Incidents and maintenance reported on status page for Decagon https://status.decagon.ai/ en https://status.decagon.ai/incident/1064560 Tue, 15 Sep 2026 18:33:00 -0000 https://status.decagon.ai/incident/1064560#f336ad06b76e627ee3d8343953a5f9ba836bd56f2767789a842c484ae600d142 Incident This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected. https://status.decagon.ai/incident/1064560 Tue, 15 Sep 2026 17:53:00 -0000 https://status.decagon.ai/incident/1064560#c75de377a420e09df8cdddaee0732e314e3b3d483fa1a70c1254616fd911c663 Incident A fix has been deployed and error rates have returned to normal. We are continuing to monitor systems closely to confirm full recovery. https://status.decagon.ai/incident/1064560 Tue, 15 Sep 2026 17:36:00 -0000 https://status.decagon.ai/incident/1064560#71e6d81c0f7e2cb3c74438d22e36d847d9dae3aa82db1f07f94f6fd7a3ac1945 Incident We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available. https://status.decagon.ai/incident/1063324 Tue, 15 Sep 2026 05:00:00 -0000 https://status.decagon.ai/incident/1063324#b932e0847d443f582e3fb9ea31a4ead5d9f9388b5bfc6cb88acd5b908fbfb299 Incident We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor. https://status.decagon.ai/incident/1063324 Mon, 14 Sep 2026 23:05:00 -0000 https://status.decagon.ai/incident/1063324#58cd2ced42fd45947bef1fdccf2b7c006b278261ec8c7df6050694841aa5518e Incident We have identified the root cause and are actively working on applying mitigations. We do not expect further customer impact at this time. We will resolve this incident once mitigations have finished rolling out. Next update by 10:00 PM PT. https://status.decagon.ai/incident/1063324 Mon, 14 Sep 2026 21:00:00 -0000 https://status.decagon.ai/incident/1063324#e35ad4c0aedd31800effc662773381510c00a1778357b0de2e97c6828f23d91d Incident We're continuing to investigate the intermittent failures affecting the admin portal, chat, and voice conversations, and are actively working with our infrastructure partner to confirm and resolve the root cause. We'll share another update by 4 PM PT. https://status.decagon.ai/incident/1063324 Mon, 14 Sep 2026 20:28:00 -0000 https://status.decagon.ai/incident/1063324#de9cef9330e44bc54757cbf7c9376553ac563911ddf5446737342b667992d346 Incident We're continuing to investigate intermittent failures affecting the admin portal, chat, and voice conversations between 11:35–11:40am PT, as well as a brief secondary spike around 1:00pm PT. We've identified a likely contributing factor and are validating it now. We will post another update by 2 PM PT. https://status.decagon.ai/incident/1063324 Mon, 14 Sep 2026 20:01:00 -0000 https://status.decagon.ai/incident/1063324#a38d1b605f81f75a6a1225cd3e07fb99acef01650d89bcc1a52515aa0356ff41 Incident We are still confirming the likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT. We will post another update by 1:30 PM PT https://status.decagon.ai/incident/1063324 Mon, 14 Sep 2026 19:31:00 -0000 https://status.decagon.ai/incident/1063324#4197a1762904923a4313039d0c437f837f0b5c4be52e43196d72c556da687bea Incident We have identified a likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT, and are actively working to confirm it. There has been no further impact since the original window, and our engineering team continues to monitor closely while the investigation continues. We will post another update by 1:00 PM PT https://status.decagon.ai/incident/1058124 Thu, 10 Sep 2026 00:35:00 -0000 https://status.decagon.ai/incident/1058124#7153faaabdc36da390f00bed9e213e268d4f849f9b6ac8faf9697537213a7af8 Incident This issue is resolved. Conversation search, filtering, listing, and alerting in the dashboard are now reflecting realtime data. Live conversations were unaffected throughout, and no conversation data was lost. Records that appeared missing or delayed during the incident are now present. We have deployed a change that serves these dashboard surfaces from a realtime data path, removing them from the delayed pipeline that caused this issue. https://status.decagon.ai/incident/1058124 Wed, 09 Sep 2026 23:53:00 -0000 https://status.decagon.ai/incident/1058124#cdb228bcdbffa4ace910ce61eaba799cdbcb02d409e841a63fcc347ac6f86b2e Incident The fix is in progress and currently being deployed. We will confirm here as soon as it is live. https://status.decagon.ai/incident/1058124 Wed, 09 Sep 2026 22:46:00 -0000 https://status.decagon.ai/incident/1058124#884a21befe2ee53a98a05e8c29ecefa1e7261dd689e66e34f6382c29c33522a3 Incident We are still working to mitigate this issue. Conversation search, filtering, and reporting remain delayed. Live conversations and AI responses are not affected, and no data has been lost. https://status.decagon.ai/incident/1058124 Wed, 09 Sep 2026 21:58:00 -0000 https://status.decagon.ai/incident/1058124#501b38145834485dd3d6b1711965337f67a60e492b4efb20e33993ae4e0b6c71 Incident We have identified an issue causing delayed results when searching or filtering conversations in the dashboard. Analytics, reporting, and filtered data exports may also reflect stale data. The cause is a delay in the data replication pipeline that feeds these surfaces. Live conversations are not affected. The AI agent continues to respond to end users normally, and no conversation data has been lost. Delayed records will appear once replication catches up. We are actively rolling out a mitigation solution. We will provide another update when that's live or in 30 minutes. https://status.decagon.ai/incident/1047779 Wed, 02 Sep 2026 23:34:00 -0000 https://status.decagon.ai/incident/1047779#b08582ea743eaec6630153698ae58afb6c6d7e07a79de51a99bd992deae8ebc5 Incident This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding. https://status.decagon.ai/incident/1047779 Wed, 02 Sep 2026 22:55:00 -0000 https://status.decagon.ai/incident/1047779#f39129714b9fdd2ae1d53109a4de2e03c9a566e83d04846c5dcf41aa1c9e8b68 Incident We are seeing the lag increase to 55 minutes. Our team is continuing to work to mitigate the issue. We will provide another update within 30 minutes. https://status.decagon.ai/incident/1047779 Wed, 02 Sep 2026 22:44:00 -0000 https://status.decagon.ai/incident/1047779#bcc8705fc512225a9c7b69e6fc616e79f1088591014fecb71d66deb3a6d1c0e6 Incident We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes. https://status.decagon.ai/incident/1045462 Tue, 01 Sep 2026 17:33:00 -0000 https://status.decagon.ai/incident/1045462#c57157fa55fa0349eeb8b575cce64415e4a4c8c33a1ae944532ca0fe32811938 Incident The issue affecting voice call restarts has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding. https://status.decagon.ai/incident/1045462 Tue, 01 Sep 2026 17:27:00 -0000 https://status.decagon.ai/incident/1045462#94c627e622ba56404ece3bf980ae9ee9b14ed120e3409655dfabd1d2fa0fecca Incident We have determined that ~5% of calls are restarting. Our fallback mechanism in place ensures that these calls safely reconnect. There should be no other impact to calls. We are continuing to investigate. https://status.decagon.ai/incident/1045462 Tue, 01 Sep 2026 17:05:00 -0000 https://status.decagon.ai/incident/1045462#581f3db9a34826ac65d036b0f35575ddee6799c18123f64e7983d7863860abc1 Incident We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes. https://status.decagon.ai/incident/1043228 Tue, 01 Sep 2026 03:27:00 -0000 https://status.decagon.ai/incident/1043228#7b256060b3eca2921994549caf710e41bf5360529f524b2989b664e1621d5307 Incident This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. https://status.decagon.ai/incident/1043228 Mon, 31 Aug 2026 20:50:00 -0000 https://status.decagon.ai/incident/1043228#5082f0de776b8beeb8487eaaacd3634bffddd5d9382970bc2a0678203d1f69cf Incident The errors from this issue have been resolved. Some customers may still experience elevated response latency, specifically at the higher end (P95+) of end-to-end response times, while we wait for full resolution from our upstream AI provider. We're continuing to monitor and will post again once we've confirmed full recovery. https://status.decagon.ai/incident/1043499 Mon, 31 Aug 2026 19:05:00 -0000 https://status.decagon.ai/incident/1043499#81fade22b1571162803cc932bd36a0c9cb3e02edae34f573deda57a1209f45b3 Incident We have identified the root cause of this issue and a fix has been deployed. This issue is now resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding. https://status.decagon.ai/incident/1043499 Mon, 31 Aug 2026 18:56:00 -0000 https://status.decagon.ai/incident/1043499#65c8b2d520b02a1c64402079939b764c8d2a2a459b5a8c2629fb4fc6b0197bbc Incident We're investigating an issue causing conversations to intermittently fail to load in the dashboard for some customers. This does not affect live conversation handling or agent performance. We're actively looking into the cause and will provide an update within 30 minutes. https://status.decagon.ai/incident/1043494 Mon, 31 Aug 2026 18:37:00 -0000 https://status.decagon.ai/incident/1043494#288f59d75cf183aba0414c25ed5ce2afa8879c8fc965675dca9420ae4c59efde Incident This issue has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding. https://status.decagon.ai/incident/1043494 Mon, 31 Aug 2026 18:30:00 -0000 https://status.decagon.ai/incident/1043494#287c80325759544bde41e3597606f042ddafc279d81475323526a89902f80890 Incident We've identified an issue with a third-party transcription provider that is causing increased call restarts and, for a subset of customers, call failures on voice. We've identified the root cause and are actively working on migrating traffic to resolve the symptoms. We'll provide an update within 30 minutes. https://status.decagon.ai/incident/1043228 Mon, 31 Aug 2026 18:20:00 -0000 https://status.decagon.ai/incident/1043228#941be63d9cb06e6d6d3a0154cb4d69f8da5b4bae5d4a246989c78ed924e43ded Incident We are continuing to investigate this issue. We will provide more updates as we work towards a confirmed resolution. https://status.decagon.ai/incident/1043228 Mon, 31 Aug 2026 16:32:00 -0000 https://status.decagon.ai/incident/1043228#0314626f658239692de57211b75746dc9d1c9a640eebeafc383a06a83e2e20a2 Incident We are continuing to investigate this issue. We will provide more updates in 30 minutes. https://status.decagon.ai/incident/1043228 Mon, 31 Aug 2026 15:00:00 -0000 https://status.decagon.ai/incident/1043228#01aeddaf1e4f86ccedeb0b35b94ef7c2c9e5ee2bdceacaf596acdcc98a435923 Incident We've identified an issue causing delays or interruptions for some conversations. We've identified the cause and are actively working to resolve it. We'll provide an update within 30 minutes. https://status.decagon.ai/incident/1038171 Sat, 29 Aug 2026 01:51:00 -0000 https://status.decagon.ai/incident/1038171#3f606d91912b5f800ad207ffbb6bcf8b157a3ff9f5899724fda642b2a8f673a8 Incident This has been resolved. https://status.decagon.ai/incident/1038171 Sat, 29 Aug 2026 00:16:00 -0000 https://status.decagon.ai/incident/1038171#f5e3adefec6d80ef5351baac81eb0e937188e2c87329d137efb99908c1ce5fc6 Incident We are continuing to investigate an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 36 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update. https://status.decagon.ai/incident/1038171 Fri, 28 Aug 2026 23:43:00 -0000 https://status.decagon.ai/incident/1038171#90d0f998a73115a6e13a5c9c384ab04a8645f56c9131ff60950b927b310a5fca Incident We are continuing to investigate an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update. https://status.decagon.ai/incident/1038171 Fri, 28 Aug 2026 20:52:00 -0000 https://status.decagon.ai/incident/1038171#1c364a8d9806c5d39405789e6b71245df2a06ee2187e60a5657c2bd580be8215 Incident We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 1 hour https://status.decagon.ai/incident/1036546 Thu, 27 Aug 2026 20:36:00 -0000 https://status.decagon.ai/incident/1036546#32cb6d9367477f568992ce138f5c97f00600f07df5694f83995f639d59fa6077 Incident The issue affecting Duet scheduled runs has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding. https://status.decagon.ai/incident/1036546 Thu, 27 Aug 2026 20:22:00 -0000 https://status.decagon.ai/incident/1036546#ee53ced39f30170e21e81921a3938ee68f0cf9d445378100c80a960ca55da0ad Incident We're currently investigating an issue causing elevated errors affecting Duet scheduled tasks. Our team is actively working to identify the cause and restore full service. We'll provide another update within 30 minutes. https://status.decagon.ai/incident/1034829 Thu, 27 Aug 2026 00:14:00 -0000 https://status.decagon.ai/incident/1034829#008a570978167206fcc9d6eee485878ba3c6e0f31782313e843e870e1ecf84ca Incident The issue affecting the admin portal has been resolved. Thank you for your patience and understanding. https://status.decagon.ai/incident/1034829 Wed, 26 Aug 2026 23:14:00 -0000 https://status.decagon.ai/incident/1034829#a3c1e6d151fa07c69c937321c7b9e52ec290ba584693f3fcc7b74faab3679d1f Incident We are still waiting on upstream provider for full resolution. https://status.decagon.ai/incident/1034829 Wed, 26 Aug 2026 21:43:00 -0000 https://status.decagon.ai/incident/1034829#ebe2873525192f1b9b17c624d10502a9751352d09a7d2449e8195c59a8702d22 Incident We have identified the delays (approximately 1 hour) affecting conversation search and filtering, as well as alerts, are related to an upstream provider we use for query processing. Live agent responses to end users remain unaffected. Our team is actively scaling processing throughput to work down the backlog. We'll provide another update within 30 minutes or once resolved. https://status.decagon.ai/incident/1034829 Wed, 26 Aug 2026 21:17:00 -0000 https://status.decagon.ai/incident/1034829#2b72d68fa9fd41ca5bdb8af4e9e02684f98ef39268d9f53df91568809643ff9c Incident We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 1 hour lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 30 minutes. https://status.decagon.ai/incident/1023593 Thu, 20 Aug 2026 17:25:00 -0000 https://status.decagon.ai/incident/1023593#5616eaf61725203ab2f4138899f8eb98a4050d72ec99b81afdd9611d7afe44b7 Incident Service recovery is underway, and performance has returned to normal across all channels. Our team will continue to monitor the system closely to ensure ongoing stability. https://status.decagon.ai/incident/1023593 Thu, 20 Aug 2026 16:14:00 -0000 https://status.decagon.ai/incident/1023593#c5ae997f07045b9a91e68e55e003424f7e0b46f9c1ab33c6bdc15ea9e5eb8ff2 Incident We are experiencing a major service disruption due to degradations with our cloud service provider. We're seeing elevated incoming call failures and increased latency. Our engineering team is actively investigating and we'll continue to post updates. https://status.decagon.ai/incident/1023593 Thu, 20 Aug 2026 14:58:00 -0000 https://status.decagon.ai/incident/1023593#5541765250e7fe4d0d1c3c2f9b2d45ec3146ae90bf042e5e3ad736cdd616534f Incident We are currently investigating intermittent instability. Some calls may experience increased latency or fail to connect. Our team is actively working to identify the cause and restore normal service. We’ll share another update as soon as we have more information. https://status.decagon.ai/incident/1021941 Wed, 19 Aug 2026 22:14:00 -0000 https://status.decagon.ai/incident/1021941#7e92047dffc83ae4fd575ab9989991952770da613a8d3bfcbb5959024a434c39 Incident The issue affecting a subset of customers using Salesforce integrations has been resolved. Service has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact. https://status.decagon.ai/incident/1021941 Wed, 19 Aug 2026 20:21:00 -0000 https://status.decagon.ai/incident/1021941#a79c56b14cd929e4e14307f45ad68192ba8ddb489f46b6dacf17ed96512414b4 Incident We’re currently investigating an issue affecting a subset of customers using Salesforce integrations. Some customers may experience degraded integration performance with escalations. We are actively monitoring the issue and will reach out directly to customers if we identify impact to their environment. We’ll provide an update as more information becomes available. https://status.decagon.ai/incident/1017514 Mon, 17 Aug 2026 17:33:00 -0000 https://status.decagon.ai/incident/1017514#f398858155eb34b24b4ff5a1dd8f364a63d3f2691514a0ffbbaef1586909cb9e Incident The issue has now been resolved and we have fully recovered https://status.decagon.ai/incident/1017514 Mon, 17 Aug 2026 16:55:00 -0000 https://status.decagon.ai/incident/1017514#4b7985f76a123cffd13fac5128c055a914d0dc13ef59f7adae535455d656af19 Incident This degradation has been resolved and we have seen full recovery in the EU. Impacts are still ongoing for the US deployment region. https://status.decagon.ai/incident/1017514 Mon, 17 Aug 2026 16:20:00 -0000 https://status.decagon.ai/incident/1017514#7bd9e37e577a64cb7734a23c867b3d8c6cab39ec5baa6bee295aacdffcdaa3d3 Incident We are continuing to experience an impact to agent versioning as a result of the GitHub outage. Our team is investigating mitigations in the interim. https://status.decagon.ai/incident/1017514 Mon, 17 Aug 2026 14:35:00 -0000 https://status.decagon.ai/incident/1017514#179dfc389fcfaba932f75fc06449761531dee304e685e58a442712808e17674a Incident An outage of one of our providers, GitHub, is impacting the ability to save changes on the platform or publish new agent versions. We have temporarily disabled publishing new agent versions while we wait for the impact to be resolved. Current agent versions and underlying agent functionality are not impacted. For any urgent changes, please reach out to your Decagon representative. https://status.decagon.ai/incident/1007954 Tue, 11 Aug 2026 01:38:00 -0000 https://status.decagon.ai/incident/1007954#21fd2839a47654e486f94cf2253f8bcfb107851497dc69f05a8498019e7d55e8 Incident The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal. Impact Window: 3:17pm PT – 6:38pm PT We will continue to monitor and will reach out to impacted teams with a  preliminary post-incident review within 48hrs. Thank you for your patience and understanding. https://status.decagon.ai/incident/1007954 Mon, 10 Aug 2026 22:49:00 -0000 https://status.decagon.ai/incident/1007954#9a38d48520fc414fdc9f150dd635d5a2a98c50c1ba37e888777690f3ae8fc689 Incident We’ve deployed a fix for the issue affecting voice conversation latency, and systems are beginning to recover. Our team is monitoring performance and stability closely. We’ll provide another update once we confirm full resolution. https://status.decagon.ai/incident/1007954 Mon, 10 Aug 2026 22:17:00 -0000 https://status.decagon.ai/incident/1007954#61ac9a53ebd1bf3cc1656d0417483d00aef5681a17e9b7f8708c17377ed59bc2 Incident We’re currently investigating reports of an issue affecting certain voice conversations latency. Our team is working to identify the cause and will provide an update within 30 minutes. https://status.decagon.ai/incident/997078 Wed, 05 Aug 2026 19:39:00 -0000 https://status.decagon.ai/incident/997078#a537878b7e93f25ee88d0953d0c827f9d68017d93c8aa1a27801aef3059214c1 Incident The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA. https://status.decagon.ai/incident/997078 Wed, 05 Aug 2026 19:14:00 -0000 https://status.decagon.ai/incident/997078#b591d21918017a580082277ba59cb18f2354ceea20760321500f933dc6521bed Incident We are continuing to investigate the intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available. https://status.decagon.ai/incident/997078 Wed, 05 Aug 2026 18:32:00 -0000 https://status.decagon.ai/incident/997078#7957a129cd94d2461c382aba653bae1acca82465afc09b8f4fd28bf66f6a3b0b Incident Investigating intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available. https://status.decagon.ai/incident/994576 Mon, 03 Aug 2026 22:28:00 -0000 https://status.decagon.ai/incident/994576#7516018a8ce1acfef3afb1a34525a4fddc482e839ec8b076d68484bc7ed79a40 Incident The issue affecting conversation processing has been resolved. Impact Window: 13:55 PST – 15:02 PST We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. https://status.decagon.ai/incident/994576 Mon, 03 Aug 2026 21:51:00 -0000 https://status.decagon.ai/incident/994576#ea5f1377695c3bb2d0a9b29f9a222f7a5d25aed9c5115f9208e319f110b79fad Incident We are currently investigating intermittent service degradation affecting conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available. https://status.decagon.ai/incident/980383 Mon, 27 Jul 2026 13:06:00 -0000 https://status.decagon.ai/incident/980383#40a5bdad4e7a669da15ae2098d114b325eb248994996bcd418d6d11351244a07 Incident The issue affecting OTP email delivery has been resolved by our auth vendor and we are seeing full recovery across our customers. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. https://status.decagon.ai/incident/980383 Mon, 27 Jul 2026 12:19:00 -0000 https://status.decagon.ai/incident/980383#fd3e589940a6b0e54ee15b4624b93e3ab0f2f4436143fe12c020200007e0fe7a Incident We are seeing partial recovery in successful delivery of OTPs over email. Our team is monitoring performance and stability closely to determine if the issue is fully resolved. https://status.decagon.ai/incident/980383 Mon, 27 Jul 2026 11:42:00 -0000 https://status.decagon.ai/incident/980383#02264db2c4a4bfa7a2b9682b3aae3f8b0980e0402fe4c75a230a7cbb34c96d52 Incident We are investigating an issue with logins, where some users are not receiving their one time password required to access the dashboard. We are investigating with our authentication vendor and will provide an update in 30min or as we learn more. https://status.decagon.ai/incident/975921 Fri, 24 Jul 2026 02:04:00 -0000 https://status.decagon.ai/incident/975921#a22b466e84e9bfed0739563b0b71518d4ef772b33a5169584425c8900d2e30f5 Incident We are responding to an elevated rate of tool errors. We've rolled back and have seen error rates return to normal, but are continuing to monitor to confirm recovery. https://status.decagon.ai/incident/975921 Fri, 24 Jul 2026 01:42:00 -0000 https://status.decagon.ai/incident/975921#9bfbfc62fec45087bb25a8f35e720c56ed9024b853c1568e3648e25a59a7ceca Incident We're investigating elevated error rates affecting tool invocations for some conversations. https://status.decagon.ai/incident/966382 Fri, 17 Jul 2026 00:10:00 -0000 https://status.decagon.ai/incident/966382#9a010e9d7b4028f5aa102abceba78ade588f88aa2e30ccad15bb3e3578112c6b Incident This issue has now been resolved and we have fully recovered. https://status.decagon.ai/incident/966382 Thu, 16 Jul 2026 22:55:00 -0000 https://status.decagon.ai/incident/966382#1599662d737a12bf0f07ad0b9c8898a415acd8e39932fdcc136bc16b19a54202 Incident We are still seeing intermittent issues publishing new agent versions but have restored write access on the platform. https://status.decagon.ai/incident/966382 Thu, 16 Jul 2026 20:36:00 -0000 https://status.decagon.ai/incident/966382#31b325fb1924575df76fc4c6651e943768b2ce8f5e49eb82ec2982b0d6e66bc3 Incident We are continuing to experience an impact to agent versioning as a result of the Github outage. Our team is investigating mitigations in the interim. https://status.decagon.ai/incident/966382 Thu, 16 Jul 2026 19:28:00 -0000 https://status.decagon.ai/incident/966382#4ed9d3d9204779517d98b9b31de5e83618840c27958ccefee8bfedce4103253c Incident An outage of one of our providers, GitHub, is impacting the ability to save changes on the platform or publish new agent versions. We have temporarily disabled publishing new agent versions while we wait for the impact to be resolved. Current agent versions and underlying agent functionality are not impacted. For any urgent changes, please reach out to your Decagon representative. https://status.decagon.ai/incident/950483 Fri, 10 Jul 2026 17:30:00 -0000 https://status.decagon.ai/incident/950483#08433fc270759173f1bff138b4564dd48f06be1ea9fcd1cdacb74eef94f77305 Incident This issue has now been resolved. Impact Window: 12:35pm – 1:25pm ET Cause: An outage with a feature flag provider caused temporary impact on some features, which included disabling Duet. We'll continue to monitor and will provide a preliminary post-incident review within 48hrs. We will follow up with customers who may have experienced any additional impact. Thank you for your patience and understanding. https://status.decagon.ai/incident/950483 Fri, 10 Jul 2026 17:11:00 -0000 https://status.decagon.ai/incident/950483#eacb9c4a6d244ce034098bb3fecaee241580710ee6ff270c8aa93b401f9674f8 Incident Our systems are beginning to recover; some teams may be able to access Duet upon refresh. Our team is monitoring performance and stability closely. We'll provide another update once we confirm full resolution. https://status.decagon.ai/incident/950483 Fri, 10 Jul 2026 17:08:00 -0000 https://status.decagon.ai/incident/950483#039fafc4c2c3f63bda644c4e8800508f48b73e4a945e17b96b6255658c71ff7a Incident We are continuing to investigate the service interruptions to our admin portal. Users may experience longer latency on simulation runs. https://status.decagon.ai/incident/950483 Fri, 10 Jul 2026 16:35:00 -0000 https://status.decagon.ai/incident/950483#c683241559c4edc21be01639807ce2ea44e98603ecc1a66e19052b5c36186be1 Incident We are investigating impacts due to service interruptions with a feature flag provider we rely on. The current impact is that certain features, including Duet, will be temporarily disabled from our admin portal. https://status.decagon.ai/incident/936416 Fri, 26 Jun 2026 20:28:00 -0000 https://status.decagon.ai/incident/936416#8ea22e5fcac87cfee04ca72562b9d6d23b49046828b06dc6c0ed199b494d8e1f Incident Errors have subsided as of 1:27 PT. For affected customers, we will follow up with a root cause analysis and description of impact. https://status.decagon.ai/incident/936416 Fri, 26 Jun 2026 20:23:00 -0000 https://status.decagon.ai/incident/936416#b845ae93cb7564373706fdb6eb3e070a4a99548650849a02c0d219635a201d18 Incident We are aware of errors affecting some conversations and are actively investigating. We will provide updates as we learn more. https://status.decagon.ai/incident/911837 Wed, 03 Jun 2026 09:01:00 -0000 https://status.decagon.ai/incident/911837#11819317f9a6cdb8f9affeeec6197b177f314925577f968dc05e5dadf5940082 Incident We have implemented a mitigation to enable jobs processing. Scheduled jobs are now executing as expected, and any delays to asynchronously processed tasks should clear shortly. Conversations across all channels were unaffected throughout the incident. https://status.decagon.ai/incident/911837 Wed, 03 Jun 2026 08:06:00 -0000 https://status.decagon.ai/incident/911837#a0eecb9243464388c31a60301ae5d78dc88f918720339b0d7d61c07647217378 Incident We have identified a disruption affecting our background job infrastructure due to a GCP outage. Scheduled jobs may not be executing as expected, which could result in temporary delays to asynchronously processed tasks, such as Watchtowers and some analytics. Conversations across all channels (including voice, chat, email, and SMS) will continue without end user impact. Our team is actively working on mitigation and will provide updates as the situation progresses. https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 18:33:00 -0000 https://status.decagon.ai/incident/911272#95482b53ea994337a0df35217c449d382795747120494ccb22c7ed9defdeca7d Incident The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed that latency and error rates returned to normal levels as of 11:05am PDT. We apologize for the disruption, and for impacted customers, we will follow up with a root cause analysis (RCA) https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 18:05:00 -0000 https://status.decagon.ai/incident/911272#69714bfe13a3bb8d362802e19177d2b35ece1c54c9eec66fad7cd62c4d9b07d0 Incident We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor metrics and will update again when all metrics are fully back to normal. https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 17:55:00 -0000 https://status.decagon.ai/incident/911272#3f4ddb3695c63eba92a7881118f1d840d9b6eb6a2de3a2ab71e438ae8b1c0ca0 Incident We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of responses, with conversations responding more slowly than usual. https://status.decagon.ai/incident/911272 Tue, 02 Jun 2026 17:14:00 -0000 https://status.decagon.ai/incident/911272#f429ad487c573544930b2792d5416c8c1da45e7a7b1c023a6b06f3f4761338cf Incident We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates https://status.decagon.ai/incident/911234 Tue, 02 Jun 2026 16:36:00 -0000 https://status.decagon.ai/incident/911234#5d14dceb8226c2758a10330164f736f076f5738a8a594bf8e3d0b3bfb9ae7e5e Incident Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We have a fix in place as of 8:57am PT and are verifying recovery across affected customers. Widgets are rendering normally again, and we're continuing to monitor to confirm full resolution. https://status.decagon.ai/incident/911234 Tue, 02 Jun 2026 15:57:00 -0000 https://status.decagon.ai/incident/911234#d160dbc839e623bf5e10d4ee11d069ad406f6187cb0b8366e5a32dce5274536c Incident We've identified the cause and have a fix in place. The widget is displaying normally again, and we're verifying recovery across affected customers. https://status.decagon.ai/incident/911234 Tue, 02 Jun 2026 15:15:00 -0000 https://status.decagon.ai/incident/911234#9ae0dfc817aa786265f10c95e9fd59134cef4fc5fca4d20bd50ebc4f2e8fcb82 Incident We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating. https://status.decagon.ai/incident/906718 Wed, 27 May 2026 20:20:00 -0000 https://status.decagon.ai/incident/906718#b46e5127c4e37927665730a8b122b3123e42ef4e5830c38b6b0368473f98e26d Incident We have identified the root cause and pushed out a fix. We are seeing full recovery https://status.decagon.ai/incident/906718 Wed, 27 May 2026 20:01:00 -0000 https://status.decagon.ai/incident/906718#793e7eb7cabbfa58fd607390f9e64370543762b67aa090989baf7c97a1294eba Incident We are continuing to investigate authentication errors and will provide another update in 20 min or once we have identified a fix. https://status.decagon.ai/incident/906718 Wed, 27 May 2026 19:37:00 -0000 https://status.decagon.ai/incident/906718#41ccccebdfe08770a1231f2fe1a274c87eea899da0d83ccff5a51e7cbb7241d0 Incident We are investigating authentication errors impacting Duet conversations. Users experiencing this issue will see errors indicating that duet is having trouble authenticating. Other Decagon products are not affected. https://status.decagon.ai/incident/893268 Tue, 12 May 2026 02:07:00 -0000 https://status.decagon.ai/incident/893268#727463c8155c5289c94e68d0c83fb89eab40c9e100d3ce4ad08f0db098c0b0fb Incident The issue is resolved, all dashboard views and reports have complete data for May 7 and 8th. https://status.decagon.ai/incident/893268 Mon, 11 May 2026 19:05:00 -0000 https://status.decagon.ai/incident/893268#89f45bc927dae18dde8c43beb5e99f697db93de60ba1ecac102ed6dde6744727 Incident We have completed backfilling the delayed data. We are now validating the data and will resolve this incident once everything is confirmed. https://status.decagon.ai/incident/893268 Mon, 11 May 2026 17:56:00 -0000 https://status.decagon.ai/incident/893268#b9b8f025f09682db0401721c927eaa45bb9238edc68311744fd231a05bc6f0c6 Incident We are continuing to work on a fix. We will post another update around 12pm PT. https://status.decagon.ai/incident/893268 Mon, 11 May 2026 17:14:00 -0000 https://status.decagon.ai/incident/893268#d511438970777a14501a1bff7a47ff48513b4a31ef6054d38b8c295f94085974 Incident We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard for May 7 and 8. We are actively working on a fix and will post an update around 11am PT. https://status.decagon.ai/incident/891412 Sat, 09 May 2026 01:10:00 -0000 https://status.decagon.ai/incident/891412#4441fe921f6fc856901d8a1954cfba07170e8ef87924244e5de200b660ee2bc9 Incident The fix has been implemented and the issue is now resolved. https://status.decagon.ai/incident/891412 Sat, 09 May 2026 00:47:00 -0000 https://status.decagon.ai/incident/891412#ccb0c7f5af39f8d667079fb7ad68137b7f573b8d19ebd1667152f732dbe527c8 Incident We are continuing to work on a fix. We will post another update around 6:15pm PT. https://status.decagon.ai/incident/891412 Sat, 09 May 2026 00:11:00 -0000 https://status.decagon.ai/incident/891412#4e90a5de459be0309e3f687fbfcc86bffe73db24c21bb8029dd77ecdcb6cdf30 Incident We are continuing to work on a fix. We will post another update around 5:40pm PT. https://status.decagon.ai/incident/891412 Fri, 08 May 2026 23:40:00 -0000 https://status.decagon.ai/incident/891412#1d0a19bf594d04d6e62296e0de5c7b7e24822844e2693fedf9a917af347dc3d3 Incident We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard. We are actively working on a fix and will post an update around 5pm PT. https://status.decagon.ai/incident/883573 Wed, 29 Apr 2026 20:19:00 -0000 https://status.decagon.ai/incident/883573#a35a053c1fde4230536d95f17f5c858032fac7ebef742329c262095d97808378 Incident From 1:16-1:19pm PST, we had a brief period of instability where roughly 10% of conversations in the US experienced degraded flows. These were primarily voice conversations, with a small number of chat conversations also affected. We have resolved the issue and are fully operational. https://status.decagon.ai/incident/883573 Wed, 29 Apr 2026 20:16:00 -0000 https://status.decagon.ai/incident/883573#df749d8cdbaa1ddaeb7cdea9df2f705a3ea294211dd28008a3fd0c75d4f9d377 Incident Start of incident impact in the US region. https://status.decagon.ai/incident/876618 Tue, 21 Apr 2026 17:07:00 -0000 https://status.decagon.ai/incident/876618#d64389d08e052d0de88afce9e77d22f05522ac931fff152733814fa11e84f250 Incident We've seen no repeat errors since 9:54am PT and are marking this incident as fully resolved. We will follow up with impacted customers to share a postmortem. https://status.decagon.ai/incident/876618 Tue, 21 Apr 2026 16:54:00 -0000 https://status.decagon.ai/incident/876618#2c82b6982fa317ae9edefc0093a2a6d3fa3cdc11071076e8a808e0c0ec53c5b2 Incident We have identified the root cause and rolled back the change. Performance is improving and we are continuing to monitor until systems have fully recovered. https://status.decagon.ai/incident/876618 Tue, 21 Apr 2026 16:31:00 -0000 https://status.decagon.ai/incident/876618#01dc05448ba8823e10e734ed00e41fa0c6b0c7c7619fafbf13f15aed43a2d044 Incident We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption. https://status.decagon.ai/maintenance/874290 Sat, 18 Apr 2026 00:25:52 -0000 https://status.decagon.ai/incident/874290#941f4fd9f60c1b9b244aea906c6add9344b0c278d42411da074a0334618b46e6 Maintenance We will be performing scheduled maintenance on our database infrastructure to improve performance, increase capacity, and enhance system reliability. Services will continue to operate normally throughout the maintenance window, except for a brief 40–60 second period during which there may be temporary unavailability or connection timeouts. During this time, existing conversations may receive a temporary message asking users to check back shortly. Our engineering team will actively monitor all systems throughout the maintenance period to minimize disruption and ensure a smooth transition. https://status.decagon.ai/incident/872596 Wed, 15 Apr 2026 21:40:00 -0000 https://status.decagon.ai/incident/872596#f5a05542406958ab22566323de7121128e08d36db06a40e883f6b23e17659ce3 Incident This issue has now been resolved. Impact was limited between 11:00am - 11:36am PT, during which a small number of ongoing voice calls experienced degraded performance due to higher than normal latency. If you have any questions, please follow up with your Decagon point of contact. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 17:55:00 -0000 https://status.decagon.ai/incident/859641#b5dfa6677c27eab5632e15abebe04a557146781c1ec23a59669b904ff95e6607 Incident This issue has now been resolved. Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency. If you have any questions, please follow up with your Decagon point of contact. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 15:54:00 -0000 https://status.decagon.ai/incident/859641#af22feb8eb2dba7380db5fe9da00827ce0f583016f4ac89291ce6a76946ce541 Incident We are continuing to investigate the issue. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 15:20:00 -0000 https://status.decagon.ai/incident/859641#67ce55ad699befdfddcfd1df4d36ec13b8f6310c32bad5941df0e4b6fc8af107 Incident We have implemented a temporary mitigation and are continuing to investigate the root cause. At this time, we are seeing recovery. https://status.decagon.ai/incident/859641 Sat, 28 Mar 2026 15:08:00 -0000 https://status.decagon.ai/incident/859641#2254e1841c24a4065d55c0ea20a6a7ce368301518e308a5c2bfe8dcaeed17881 Incident We are investigating an issue that is impacting conversation responses and latency across channels. https://status.decagon.ai/incident/851634 Tue, 17 Mar 2026 22:35:00 -0000 https://status.decagon.ai/incident/851634#e8d75a1b1117ec799dbbd521d1e6cd3ac728342b56961925670d288caedd5dd9 Incident The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue https://status.decagon.ai/incident/851634 Tue, 17 Mar 2026 22:30:00 -0000 https://status.decagon.ai/incident/851634#041bf9a5f15959432a15acaccefe3eba7a848db3c8f6e23088b8dcabb442d889 Incident We've identified the issue and are rolling out a fix now. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/851634 Tue, 17 Mar 2026 22:00:00 -0000 https://status.decagon.ai/incident/851634#c8d713b079d7eaef6cb595c4c067aa3c2415a1d22e056870da7a27153028c177 Incident We are currently investigating reports of users having trouble accessing voice recordings via the admin dashboard. We will provide an update within the next 30 minutes. https://status.decagon.ai/incident/828909 Thu, 19 Feb 2026 17:40:00 -0000 https://status.decagon.ai/incident/828909#c8bc4cd551b6852af787cb1b348838e44e2e385904ee169f335bdb6422bff5ab Incident The issue has been resolved and all systems are operating normally. We will continue to monitor and work with our third party authentication provider to ensure ongoing stability. https://status.decagon.ai/incident/828909 Thu, 19 Feb 2026 16:55:00 -0000 https://status.decagon.ai/incident/828909#fa41bfb93255ff20fdd5aec74135b1aef76426f9740348e51816f7e13f54dda7 Incident Our authentication provider has identified the issue and is actively working to restore service. We expect login functionality to return to normal shortly. We will provide another update as soon as service is fully restored. We apologize for the inconvenience. https://status.decagon.ai/incident/828909 Thu, 19 Feb 2026 16:26:00 -0000 https://status.decagon.ai/incident/828909#7d041242baac37d2b2e07a4196078c24ac4cf85f39bc6e0174bf4b90d051bd12 Incident We are currently experiencing disruptions to dashboard login. This issue is caused by downtime affecting our third-party authentication provider, which is impacting users' ability to sign in. https://status.decagon.ai/incident/823495 Sat, 14 Feb 2026 01:56:00 -0000 https://status.decagon.ai/incident/823495#01ac9da5b8da10841a35c5327942dcbae4d81798afca28107093bd27b76168fc Incident Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side. https://status.decagon.ai/incident/824358 Thu, 12 Feb 2026 20:08:00 -0000 https://status.decagon.ai/incident/824358#ba7e182116f7cba196613ad16df3892042a62655560c0bb1521875f2c4af2e19 Incident From 10:34am PST to 11:40am PST users may have seen elevated error rates and latency on certain filtering and analytics functionality in the Admin Dashboard. This has now been resolved! https://status.decagon.ai/incident/823495 Wed, 11 Feb 2026 19:08:00 -0000 https://status.decagon.ai/incident/823495#c5fccc1773a4a9b76f7dc3d37aeab9fb451e58317b00c52769c8067a26c6fe9f Incident Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved! https://status.decagon.ai/incident/823480 Wed, 11 Feb 2026 18:48:00 -0000 https://status.decagon.ai/incident/823480#81c0ffa5e55ce1b7e28ee6e9a478e3d2d4b510e6af345ad264864de5e6328deb Incident This issue has now been resolved. Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows. If you have any questions, please follow up with your Decagon point of contact. https://status.decagon.ai/incident/823480 Wed, 11 Feb 2026 18:46:00 -0000 https://status.decagon.ai/incident/823480#5c23e0e39e7aa3806fdc5144eb7e2773fd9729d7bba9bcf8760e98fb7b11bf26 Incident We have identified the issue and are rolling out a fix. https://status.decagon.ai/incident/823480 Wed, 11 Feb 2026 18:41:00 -0000 https://status.decagon.ai/incident/823480#28c12bc6a9884b845a5649c516fdc7e6fae4e88ba2a64ceb301aea14b45ecd79 Incident We are investigating an issue that is impacting conversation responses across channels. We will provide an update within 15 min. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 19:15:00 -0000 https://status.decagon.ai/incident/803178#450758dd13c41471e9a19e08656606b7b542d802bb686e5fc3e60f20b69fb37f Incident All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:43:00 -0000 https://status.decagon.ai/incident/803178#af2f1cc519fddeb52efd3dbd51ac1a88622ada63ec44306b684bc5be87378fa2 Incident We have mitigated the immediate impact of the latency issue. Conversations should now continue as normal without elevated latency. Our team will continue to investigate the root cause and monitor to ensure ongoing resolution. The impact appears to have been limited to Chat conversations and the admin dashboard. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:16:00 -0000 https://status.decagon.ai/incident/803178#6eb48a3452312f05971f25fade58de37aa35deb488da002091eda38d65c9bf9d Incident We are investigating elevated latency that is impacting the admin dashboard and customer conversations. https://status.decagon.ai/incident/788468 Thu, 18 Dec 2025 05:15:00 -0000 https://status.decagon.ai/incident/788468#4416c1791bfca149d4052f9d92b9a7dd8f9743e5e6e2175cad6b72e642f3916a Incident On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point. https://status.decagon.ai/incident/788468 Wed, 17 Dec 2025 19:32:00 -0000 https://status.decagon.ai/incident/788468#ac99f1c650bd7d9c4d04fd4d8eec13c7262a0bcee4eb10756a2853b7e7e4c111 Incident Our systems experienced some instability between 11:03-11:10, which resulted in impact to some number of chat and voice conversations were impacted. The instability has resolved, and our team will continue to monitor. We will follow-up with more details as our team completes its investigation. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:20:00 -0000 https://status.decagon.ai/incident/780491#91b8112de16539b81235f53b411cfa936ce5ba6b5372e8ab0647f05c8e08a66c Incident Cloudflare has marked the incident as resolved. All systems are back online and operating normally. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:12:00 -0000 https://status.decagon.ai/incident/780491#cb1ca588c0804a2ed0ad4b3aff3bf3e0bb87766b4990471045ea938ea55e35e7 Incident Cloudflare has reported that the issue has been fixed on their end, and we are seeing recovery in our admin portal. We will continue to monitor for any updates. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:00:00 -0000 https://status.decagon.ai/incident/780491#7761a0789506896d511b3f4711fbdb0f1094cf2382151079cf133913e388a587 Incident We’re currently experiencing degraded service due to a widespread Cloudflare outage impacting connectivity across the internet. Our infrastructure remains fully operational; however, users may be unable to access the admin portal. At this time, we are not seeing any impact to our API or to end-customer conversations. https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:58:00 -0000 https://status.decagon.ai/incident/771220#54bc318840b409ab93e85855d8d3a0c8f556d7bfb58cdebcdbea654a4b08a328 Incident The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:10:00 -0000 https://status.decagon.ai/incident/771220#b2d33bb22e8cb670a1ab4f4c5d53748dac1f7658466b1005cd9ee2a5b1734a54 Incident We've identified the issue and have a fix which is currently being deployed. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 23:31:00 -0000 https://status.decagon.ai/incident/771220#5ee4195017137505947e92192a34e1c422cdb087b335a8e9738cd88bf7804c3d Incident We've identified the issue and are rolling out a fix now. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 22:38:00 -0000 https://status.decagon.ai/incident/771220#14af3ffc702bb7ef5a3b7e6e7796edeba2cc292b18cbdb823f56b8aa93cbcfa3 Incident We are currently investigating an issue impacting the ability to access voice recordings from our admin console. We will provide an update within 1hr or when we have more details.