Incidents reported on status page for Decagon https://status.decagon.ai/ en https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 19:15:00 -0000 https://status.decagon.ai/incident/803178#450758dd13c41471e9a19e08656606b7b542d802bb686e5fc3e60f20b69fb37f All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 19:15:00 -0000 https://status.decagon.ai/incident/803178#450758dd13c41471e9a19e08656606b7b542d802bb686e5fc3e60f20b69fb37f All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:43:00 -0000 https://status.decagon.ai/incident/803178#af2f1cc519fddeb52efd3dbd51ac1a88622ada63ec44306b684bc5be87378fa2 We have mitigated the immediate impact of the latency issue. Conversations should now continue as normal without elevated latency. Our team will continue to investigate the root cause and monitor to ensure ongoing resolution. The impact appears to have been limited to Chat conversations and the admin dashboard. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:43:00 -0000 https://status.decagon.ai/incident/803178#af2f1cc519fddeb52efd3dbd51ac1a88622ada63ec44306b684bc5be87378fa2 We have mitigated the immediate impact of the latency issue. Conversations should now continue as normal without elevated latency. Our team will continue to investigate the root cause and monitor to ensure ongoing resolution. The impact appears to have been limited to Chat conversations and the admin dashboard. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:16:00 -0000 https://status.decagon.ai/incident/803178#6eb48a3452312f05971f25fade58de37aa35deb488da002091eda38d65c9bf9d We are investigating elevated latency that is impacting the admin dashboard and customer conversations. https://status.decagon.ai/incident/803178 Mon, 12 Jan 2026 18:16:00 -0000 https://status.decagon.ai/incident/803178#6eb48a3452312f05971f25fade58de37aa35deb488da002091eda38d65c9bf9d We are investigating elevated latency that is impacting the admin dashboard and customer conversations. https://status.decagon.ai/incident/793836 Thu, 25 Dec 2025 05:46:00 -0000 https://status.decagon.ai/incident/793836#d1392c8af5a123110172f81b6049bb1c97d11d8c41114014ce676ffd4c3e039c As of 9:32, this has been resolved. https://status.decagon.ai/incident/793836 Thu, 25 Dec 2025 05:35:00 -0000 https://status.decagon.ai/incident/793836#fcecc6bb59b66653db101c0c996a56f513221010a3aa31fac8d80618a0fca135 Between 8:55 and 932pm PST we experienced degraded services across voice and chat. As of 9:32 we seeing full recovery - we are continuing to monitor all services. https://status.decagon.ai/incident/793836 Thu, 25 Dec 2025 05:14:00 -0000 https://status.decagon.ai/incident/793836#c88eb62482afad48fe7e368a71c4f927a765d08cd6ae6728f299f2c22ab3a3b7 We are experiencing degraded services. The team is investigating and we will update as soon as possible. https://status.decagon.ai/ Thu, 25 Dec 2025 05:09:21 +0000 https://status.decagon.ai/#f04cbfdf115cc9c0f1daddf8f4926f7e9916c001917ba2712971d69f05ad675d Decagon API Services recovered https://status.decagon.ai/ Thu, 25 Dec 2025 05:01:51 +0000 https://status.decagon.ai/#f04cbfdf115cc9c0f1daddf8f4926f7e9916c001917ba2712971d69f05ad675d Decagon API Services went down https://status.decagon.ai/incident/790480 Fri, 19 Dec 2025 01:06:00 -0000 https://status.decagon.ai/incident/790480#19f8b300d337c03f4adff9553b4271058796f7644667d66b9dfdb8faee570c98 This incident has now been resolved and all services are performing as expected https://status.decagon.ai/incident/790480 Fri, 19 Dec 2025 00:47:00 -0000 https://status.decagon.ai/incident/790480#c2d524a1a84b2aa87a1ce2bda55dd6d1affeef845a91112aed8d0b4c404f78e9 This issue remains mitigated and we continue to monitor and investigate. https://status.decagon.ai/incident/790480 Fri, 19 Dec 2025 00:05:00 -0000 https://status.decagon.ai/incident/790480#a5c6fa39573ba78f2872c10ea1783f968dc16c9443003a8e295f96cfdd8814d2 As of 4:05 PST, this has been mitigated. We are continuing to investigate and monitor. https://status.decagon.ai/incident/790480 Thu, 18 Dec 2025 22:30:00 -0000 https://status.decagon.ai/incident/790480#d6783fcbcb7905d4c71d4f252651632f8e7ccb533cf78f1d329c36b654e94e8f We're currently investigating an issue impact some of our voice services. Impact appears to be intermittent, resulting in some dropped calls and periods of increased latency. https://status.decagon.ai/incident/788468 Thu, 18 Dec 2025 05:15:00 -0000 https://status.decagon.ai/incident/788468#4416c1791bfca149d4052f9d92b9a7dd8f9743e5e6e2175cad6b72e642f3916a On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point. https://status.decagon.ai/incident/788468 Thu, 18 Dec 2025 05:15:00 -0000 https://status.decagon.ai/incident/788468#4416c1791bfca149d4052f9d92b9a7dd8f9743e5e6e2175cad6b72e642f3916a On December 17 from 11:03 to 11:10 AM PT, we experienced a partial service disruption due to an anomalous access pattern that resulted in high write throughput and contention on some key database tables. We have implemented rate limits that prevent similar request patterns from impacting our database. We expect all operations to continue normally from this point. https://status.decagon.ai/incident/788468 Wed, 17 Dec 2025 19:32:00 -0000 https://status.decagon.ai/incident/788468#ac99f1c650bd7d9c4d04fd4d8eec13c7262a0bcee4eb10756a2853b7e7e4c111 Our systems experienced some instability between 11:03-11:10, which resulted in impact to some number of chat and voice conversations were impacted. The instability has resolved, and our team will continue to monitor. We will follow-up with more details as our team completes its investigation. https://status.decagon.ai/incident/788468 Wed, 17 Dec 2025 19:32:00 -0000 https://status.decagon.ai/incident/788468#ac99f1c650bd7d9c4d04fd4d8eec13c7262a0bcee4eb10756a2853b7e7e4c111 Our systems experienced some instability between 11:03-11:10, which resulted in impact to some number of chat and voice conversations were impacted. The instability has resolved, and our team will continue to monitor. We will follow-up with more details as our team completes its investigation. https://status.decagon.ai/incident/784894 Fri, 12 Dec 2025 04:33:00 -0000 https://status.decagon.ai/incident/784894#cf4a9253a80a92e84976b01f9169035f42ebc83dc2d6fb9456237014946b271d The issue has been mitigated. https://status.decagon.ai/incident/784894 Fri, 12 Dec 2025 04:32:00 -0000 https://status.decagon.ai/incident/784894#a2282f6d4de0bad104859b9d4240b95b9b5851bd81308303fb0bf1f4898e6363 The API is degraded; You may see elevated error rates and latency. https://status.decagon.ai/incident/784596 Thu, 11 Dec 2025 17:09:00 -0000 https://status.decagon.ai/incident/784596#660a2f30beddbc8b2f47614982bb44b93107e96c1891c278cd1906b9e4df3439 All channels have fully recovered and system performance is back to normal. Our team will be completing a root cause analysis and will share findings as we get them. https://status.decagon.ai/incident/784596 Thu, 11 Dec 2025 16:44:00 -0000 https://status.decagon.ai/incident/784596#950251a47c199128bbe118aa39243c1933dcc56f0bef4abe0417bbb90f4f2cc1 We are currently observing elevated latency across all channels. Our engineering team is investigating the root cause and working to restore normal performance. Updates will follow as we learn more. https://status.decagon.ai/incident/782448 Tue, 09 Dec 2025 01:09:00 -0000 https://status.decagon.ai/incident/782448#039cd671ed17f237e474bfe149b6e021c60022a4ae5e8d745ed9a4fd3ca745a9 The issue affecting our voice services has now been fully resolved. All systems are operating normally. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 23:55:00 -0000 https://status.decagon.ai/incident/782448#df09a88156c6320ca734bd0844666ff6c74c743aedbec924538b4c99f7da0cc6 We have deployed mitigations and are actively working toward a complete resolution. Our team continues to investigate the remaining factors affecting a subset of voice services. Impact remains intermittent, and we will provide further updates on our status page. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 20:55:00 -0000 https://status.decagon.ai/incident/782448#b9652b1e3e5627c30881fab7729719ee92ca87c181f5c4f8945ba28ec0cd5727 We are continuing to investigate a potential root cause. We will continue to post updates as we confirm this. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 20:36:00 -0000 https://status.decagon.ai/incident/782448#9ccc4d7c529fc674822108830d3b4fa4e8635a0bf37d0b04c979299ac8c59aac We are continuing to investigate and monitor the situation. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 20:02:00 -0000 https://status.decagon.ai/incident/782448#dc197ff476abe04c1c1e0854fd348a1726262882e53a30d6239843e839d45056 We have a mitigation in place and are continuing to monitor the situation. We will continue to provide updates as the team gathers more information. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 19:57:00 -0000 https://status.decagon.ai/incident/782448#229bd0743f140927e6700eab71d71b503f3bd5f0e2eca17a64744eec0a5f7653 We are continuing to investigate and monitor the situation. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 19:33:00 -0000 https://status.decagon.ai/incident/782448#be0e55b5979f320c67a7a992ab9ee3587a830a96af7f7371b014df4869e6de7c We are continuing to monitor the situation. https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 19:16:00 -0000 https://status.decagon.ai/incident/782448#414800945e6082627930946b2a3d98abfbabc94c20013332711181c5fe70b23f We've deployed a mitigation and are continuing to monitor the situation https://status.decagon.ai/incident/782448 Mon, 08 Dec 2025 18:57:00 -0000 https://status.decagon.ai/incident/782448#b8d398d6e97d6ba4930f98d66da8593907f22332dc05c20c008b1099f98294a0 We're currently investigating an issue impacting some of our voice services. Impact appears to be intermittent, estimated to be less than 5% of conversations. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:20:00 -0000 https://status.decagon.ai/incident/780491#91b8112de16539b81235f53b411cfa936ce5ba6b5372e8ab0647f05c8e08a66c Cloudflare has marked the incident as resolved. All systems are back online and operating normally. https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:12:00 -0000 https://status.decagon.ai/incident/780491#cb1ca588c0804a2ed0ad4b3aff3bf3e0bb87766b4990471045ea938ea55e35e7 Cloudflare has reported that the issue has been fixed on their end, and we are seeing recovery in our admin portal. We will continue to monitor for any updates. https://status.decagon.ai/ Fri, 05 Dec 2025 09:11:32 +0000 https://status.decagon.ai/#2a4cf67c82e180eefa76ccc92ce989e7d2fc90e9fb75fd3a689eea59a3293893 Decagon Admin Portal recovered https://status.decagon.ai/incident/780491 Fri, 05 Dec 2025 09:00:00 -0000 https://status.decagon.ai/incident/780491#7761a0789506896d511b3f4711fbdb0f1094cf2382151079cf133913e388a587 We’re currently experiencing degraded service due to a widespread Cloudflare outage impacting connectivity across the internet. Our infrastructure remains fully operational; however, users may be unable to access the admin portal. At this time, we are not seeing any impact to our API or to end-customer conversations. https://status.decagon.ai/ Fri, 05 Dec 2025 08:48:20 +0000 https://status.decagon.ai/#2a4cf67c82e180eefa76ccc92ce989e7d2fc90e9fb75fd3a689eea59a3293893 Decagon Admin Portal went down https://status.decagon.ai/incident/771774 Fri, 21 Nov 2025 18:41:00 -0000 https://status.decagon.ai/incident/771774#fee3bc524f73d0ab2714e17badb7979c1a87189823a1dd8be585f2228dd902c4 The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent. https://status.decagon.ai/incident/771774 Fri, 21 Nov 2025 18:29:00 -0000 https://status.decagon.ai/incident/771774#6f3a6cb0ef67360f8d7f7e90f9ee2dcd147de74acbe9e1ca5ec26be64e8c7804 We identified a bug which are causing tool calls to fail. We are currently deploying a roll back to resolve the issue. https://status.decagon.ai/ Fri, 21 Nov 2025 06:12:13 +0000 https://status.decagon.ai/#9c595b8346eeba0a6340e9db838b9eab3d1ad68027ddd38782e14648a2f77136 Decagon Admin Portal recovered https://status.decagon.ai/ Fri, 21 Nov 2025 02:32:52 +0000 https://status.decagon.ai/#9c595b8346eeba0a6340e9db838b9eab3d1ad68027ddd38782e14648a2f77136 Decagon Admin Portal went down https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:58:00 -0000 https://status.decagon.ai/incident/771220#54bc318840b409ab93e85855d8d3a0c8f556d7bfb58cdebcdbea654a4b08a328 The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue https://status.decagon.ai/incident/771220 Fri, 21 Nov 2025 00:10:00 -0000 https://status.decagon.ai/incident/771220#b2d33bb22e8cb670a1ab4f4c5d53748dac1f7658466b1005cd9ee2a5b1734a54 We've identified the issue and have a fix which is currently being deployed. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 23:31:00 -0000 https://status.decagon.ai/incident/771220#5ee4195017137505947e92192a34e1c422cdb087b335a8e9738cd88bf7804c3d We've identified the issue and are rolling out a fix now. We will provide an update in the next 30min or when the issue is resolved. https://status.decagon.ai/incident/771220 Thu, 20 Nov 2025 22:38:00 -0000 https://status.decagon.ai/incident/771220#14af3ffc702bb7ef5a3b7e6e7796edeba2cc292b18cbdb823f56b8aa93cbcfa3 We are currently investigating an issue impacting the ability to access voice recordings from our admin console. We will provide an update within 1hr or when we have more details. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 15:03:00 -0000 https://status.decagon.ai/incident/768884#cdd85a35f88fdae3c6109fda24078cf9d40839d822d21c4eecf3a3e852ed1824 All systems are now back online and operating normally. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 14:51:00 -0000 https://status.decagon.ai/incident/768884#268a9b7993766685fb3f9cdfc8f87628ca88d71f907d6b239baaed159bad335f Cloudflare has deployed a fix that has restored traffic. There is a risk of degraded performance as services come back online. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 14:38:00 -0000 https://status.decagon.ai/incident/768884#4dd4a96f409a5713845a89bf1a217d12d47579b2da8fb85a596b35c21b030fd3 We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 14:15:00 -0000 https://status.decagon.ai/incident/768884#4e4499b4cb491c7a59f82c0b3200b24cc334265056b9ab818316e6097ae539e9 We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 13:53:00 -0000 https://status.decagon.ai/incident/768884#bec97218684212990c3c67bf8f94908fd93a822cefb21f75ad8b667bdd233607 We are continuing to monitor the situation. All services across all channels (chat, voice, email, and SMS) remain fully interrupted due to the ongoing Cloudflare outage, and users are currently unable to interact with the Decagon agent through these channels. The Admin Portal also remains inaccessible at this time. We will continue to provide further updates. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 13:33:00 -0000 https://status.decagon.ai/incident/768884#9a30dacddbb0f837dff5298eeaf8c2074d5335fb9011896d95bc6ecf59c39b3d We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 13:10:00 -0000 https://status.decagon.ai/incident/768884#f0172c990ac234c70a8b40ddd28d03dc3ce3da50185e6ac78f509c02c55d00bd We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 12:58:00 -0000 https://status.decagon.ai/incident/768884#6ea5a3bb1171c952240789a8247a657483cffd7c4cfb4da9c29c9a698fb499db Cloudflare is still working on recovery. At this time, we are observing a full interruption in Decagon chat, email, and SMS services. The Admin Portal is also inaccessible. Customers using Voice will likely see degradation in performance. We will post when traffic resumes. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 12:51:00 -0000 https://status.decagon.ai/incident/768884#9638d4aaf828fdd3bc301a652fb53559100437ed34ba6a6c8f069f40c4d85ce8 We are continuing to monitor the situation. https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 12:35:00 -0000 https://status.decagon.ai/incident/768884#23451fef2b73aa904b1df39e7685c8ce3fc5df70719488594229fcd783d49420 Cloudflare reports that services are beginning to recover. Some users may continue to see errors as remediation continues. We’re monitoring closely and will update as things stabilize. https://status.decagon.ai/ Tue, 18 Nov 2025 11:56:09 +0000 https://status.decagon.ai/#4d69f63509a802ad67f83f83e04059ad98037319b5491d3401d6685fa2aa5af9 Decagon API Services recovered https://status.decagon.ai/ Tue, 18 Nov 2025 11:40:37 +0000 https://status.decagon.ai/#4d69f63509a802ad67f83f83e04059ad98037319b5491d3401d6685fa2aa5af9 Decagon API Services went down https://status.decagon.ai/incident/768884 Tue, 18 Nov 2025 11:36:00 -0000 https://status.decagon.ai/incident/768884#e76bc286e93287d6b5aff5470dc6aa0c960b3dc6bc5fe283dd152c3eb4a666b3 We are currently experiencing degradation resulting from a widespread Cloudflare DNS outage, which is impacting connectivity for many services across the internet. Our infrastructure is operating normally, but because Cloudflare is responsible for DNS resolution, users may be unable to reach Decagon until Cloudflare restores full functionality. This also impacts the ability to log into the Decagon Admin Portal. We are actively monitoring the situation and will provide updates as more information becomes available. https://status.decagon.ai/incident/759409 Thu, 06 Nov 2025 18:42:00 -0000 https://status.decagon.ai/incident/759409#f5cbcc5ff49ab2b143655f583a6641404c1d38b4cf52b27663222bb42e3b3f59 The root cause of the issue was identified and mitigated. https://status.decagon.ai/incident/759409 Thu, 06 Nov 2025 18:39:00 -0000 https://status.decagon.ai/incident/759409#953f96f155b5a7174bf495fa48c4f6275aa247544dec022cc98d84a7220fec5e We experienced temporary service interruptions between 10:39 and 10:42 PT. The immediate impact has been mitigated and the team will continue to monitor the situation. https://status.decagon.ai/incident/755425 Fri, 31 Oct 2025 18:35:00 -0000 https://status.decagon.ai/incident/755425#75e7e497d6d2af0333be42d568efbd21b7c301ecd0a3fea241ed15de38718f30 Update: The impact has been mitigated, and latency has returned to normal levels. We’ll continue to monitor system performance and share a root cause summary once the investigation is complete. https://status.decagon.ai/incident/755425 Fri, 31 Oct 2025 18:16:00 -0000 https://status.decagon.ai/incident/755425#b3f8d7b829b4a1cf066fc2d0773c07148b95759d66a72eea5c69269ea23ee8b2 Update: We are continuing to investigate degraded latency, though we are observing partial recovery to normal levels. Our team is continuing to investigate the root cause and will provide another update within 20 minutes. https://status.decagon.ai/incident/755425 Fri, 31 Oct 2025 17:55:00 -0000 https://status.decagon.ai/incident/755425#5445a50aab81ef3b2b2c23d0b87c5a840efeb29030e4cd81bdfd62072f374c24 We’re currently investigating reports of an issue affecting response generation. Our team is working to identify the cause and will provide an update within 20 mins. https://status.decagon.ai/incident/749489 Wed, 22 Oct 2025 21:30:00 -0000 https://status.decagon.ai/incident/749489#f1b28ebc8a51b695c3cc357166169c1a19aee12fdb89045f014efe8b44488fc4 We are seeing significant signs of recovery and services are back to operational. We will continue closely monitoring systems and updating this status page. https://status.decagon.ai/incident/749489 Wed, 22 Oct 2025 21:25:00 -0000 https://status.decagon.ai/incident/749489#58ffbceb46471d6cc29aa8971c4fc49cba9e795ecb995cda75f5059ed36cba8c We're experiencing technical difficulties across our services. The team is actively investigating and we will update as soon as possible. https://status.decagon.ai/incident/747627 Tue, 21 Oct 2025 00:07:00 -0000 https://status.decagon.ai/incident/747627#71bf58f8a6613b871c964b761288547b3e80c134b2ef505a5cac812e440080f5 AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality. https://status.decagon.ai/incident/747627 Tue, 21 Oct 2025 00:07:00 -0000 https://status.decagon.ai/incident/747627#767b4d1edafb737fdfedea1ba2cf229253256eaa45d5794dca0c7679673df69f AWS and Twilio has reported full recovery, and we are observing stability in Decagon Voice. Customers should now be experiencing normal functionality. https://status.decagon.ai/incident/747739 Mon, 20 Oct 2025 23:59:00 -0000 https://status.decagon.ai/incident/747739#bdb8afcca53effd60858822a6a7f27899ff5a9629016759f9bee762e66742020 As of 4:30 PM PT, we are no longer observing elevated error rates, and normal performance has resumed. Our team will continue to monitor to confirm sustained recovery. https://status.decagon.ai/incident/747739 Mon, 20 Oct 2025 23:38:00 -0000 https://status.decagon.ai/incident/747739#afa2af2945da5a1fea270a608f11af7c6d8756d26d07c14bc57d5097fb5e4bcc We have implemented a temporary mitigation that has reduced error rates, though some conversations may still experience intermittent issues. Our team continues to investigate the root cause and will share additional updates as we learn more. https://status.decagon.ai/incident/747739 Mon, 20 Oct 2025 22:26:00 -0000 https://status.decagon.ai/incident/747739#181ceb416e635048259706935ba289ca243808420c4665cad2244bf9fd067bd5 We are observing degraded performance affecting a subset of conversations. Our team is actively investigating the underlying cause and taking steps toward mitigation and resolution. We will share additional updates here as we gain more insight into the issue. https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 22:25:00 -0000 https://status.decagon.ai/incident/747627#9ca40fcae32dc9d1ab5cf271fd7e459fe6b0c0727ccbc12780159890b0724abc Twilio is still experiencing intermittent issues as confirmed by their team. We are following closely and will provide the latest updates. https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 20:11:00 -0000 https://status.decagon.ai/incident/747627#dc245391730973ea1610f9dc5d7655b197c5028cac05c8cc07d76d7053a666b0 We are able to confirm the issue is due to Twilio / AWS outages. We are communicating closely with Twilio and will wait for their official confirmation before advising further https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 19:49:00 -0000 https://status.decagon.ai/incident/747627#3d3a7c8ede3abcb18d47cfdb0d59603b9d6ca70c3e00a1a7190477474798e2f4 We noticed signs of recovery for Twilio Outbound calls. Preliminary testing shows that call transfers are now going through for previously affected customers. We will further test and report back in ~15 minutes. https://status.decagon.ai/incident/747627 Mon, 20 Oct 2025 18:42:00 -0000 https://status.decagon.ai/incident/747627#27a04236ffcdbaeb628d6bcbda9881a1b3933a37093ecb94b98515233446f78e Voice AI calls are experiencing issues around call transfers due to intermittent Twilio API failures. The team is currently investigating and will provide an hourly update on status. https://status.decagon.ai/incident/744202 Wed, 15 Oct 2025 17:17:00 -0000 https://status.decagon.ai/incident/744202#94f63ae045f921cecc76de07de36b7f882a57c186a67588735bc3d3287386f38 Our team has implemented a fix, and system functionality has been fully restored. We will continue to monitor performance to ensure stability. https://status.decagon.ai/incident/744202 Wed, 15 Oct 2025 16:47:00 -0000 https://status.decagon.ai/incident/744202#069d8012180db09a131a3d700643bfd29a7e31a1151e7a667993fcbb56f5fff5 We’re currently investigating an issue affecting requests to certain external services. Some conversations may experience delays or failures when our systems attempt to communicate with these third-party services. We’ll provide updates here as soon as more information becomes available. If you have immediate questions, feel free to reach out to our team. https://status.decagon.ai/incident/708306 Thu, 28 Aug 2025 03:30:00 -0000 https://status.decagon.ai/incident/708306#64b54953025bf96a7371eb605dda9a842b4ac38fcf080dfffce605e23ad9be5c Maintenance completed https://status.decagon.ai/incident/708306 Thu, 28 Aug 2025 03:00:00 -0000 https://status.decagon.ai/incident/708306#6a3c5e04ed353c65818c7429dfa75a34666ccbf785cbed52799c465ee156d8d4 We’ll be performing operations to improve system performance and expand our infrastructure to better serve you. During this window, you may experience a brief interruption in service. We’ll keep this window as short as possible, and our team will be actively monitoring the process to ensure everything runs smoothly.